----==_mimepart_693c96edb850f_20717dce5f873909e7 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nimra, We need to follow up with you to confirm if you could pleas= e send us the complete screenshot of the bill payment screen which shows = the areas that need to be filled out?=C2=A0 Also, we do need you to s= end us an Etransfer prior to Monday, for as much as you can send in one p= ayment. We need to start getting the account balance down. It is now at $= 25,121.99, and the rate that the balance is increasing is unsustainable t= o maintain. We can also process a payment over the phone through the PAD = account that is being used to send the Etransfer payments. There is no fe= e for doing this. Thank you. Regards, Marc Atkinson Senior C= lient Account Specialist Customer Contact & Collections Center 866-226-= 1702 - Main Line 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Wed, 10 Dec at 12:54 PM=0D , Marc Atkinson wrote:= =0D =0D =0D Hi Nimra, =0D =0D After review, we are hoping that you could please send us a complete scr= eenshot of the bill payment screen which shows the areas that need to be = filled out. The screenshot you sent explaining that the account number is= 16 digits was very helpful, but in order to fully resolve this matter, w= e feel we also need to confirm the other areas that need to be filled out= on your end. From there, we should hopefully be able to provide you with= the information you need. =0D =0D Thank you! =0D =0D Regards, =0D =0D Marc Atkinson =0D Senior Client Account Specialist =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct =0D billing@thekey.com =0D =0D =0D =0D On=0D Wed, 10 Dec at 9:59 AM=0D , Marc Atkinson wrote:= =0D =0D =0D Hi Nimra, =0D =0D Thank you for confirming that. =0D =0D We will need to look into this and hope to get you the information you n= eed by the end of the day. =0D =0D Regards, =0D =0D Marc Atkinson =0D Senior Client Account Specialist =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct =0D billing@thekey.com =0D =0D =0D =0D On=0D Wed, 10 Dec at 12:27 AM=0D , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote:=0D Hello Marc =0D As mentioned before it should be 16 digits.=C2=A0 =0D Please see attached screenshot=C2=A0 4011771642 doesn't seem to work.=C2= =A0 Kindly send me the 16 digits and the unpaid invoices so I can bring=C2= =A0the balance upto date today. Thank you=C2=A0 =0D =0D =0D =0D On Tue, Dec 9, 2025, 11:33=E2=80=AFa.m. Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D The correct account number is 4011771642, as seen below =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com=0D =0D =0D =0D =0D =0D ----==_mi