Re: BC day was not processed with the holiday rate - [#1176590]

----==_mimepart_68a4e6599372d_1c53f9bbfc9b0404124843 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon, We are going to loop in Kristy Poyner who oversees billing= as the 8/4/2025 shift has already invoiced as of 8/13/2025 and in our re= view a most if not all clients have already been charged via autopay. W= as there any communication sent out to the to clients affected advising t= hat this adjustment due to non holiday billing been completed? Thank yo= u, Thanks,=C2=A0 Lito Delapena Customer Contact and Collec= tions Manager |=C2=A0TheKey Phone:866-226-1702 =E2=80=8B = = On Tue, 19 Aug at 4:43 PM , SharonSpeirs wrote: Oh gosh I am sure close to 85 = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = On Tue, Aug 19, 2025 at 1:19=E2=80=AFPM Sophia Jantz wrote: = = = = = Hi Sharon, = = Good afternoon. I am looking into this and will update as soon as I rece= ive an answer as the best way to correct this. Do we know approximately h= ow many clients this affected? = = Respectfully, = = = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Tue, 19 Aug at 11:08 AM , SharonSpeirs wrote: = Hi there = We were able to catch the payroll but we need to re do all of the invoic= es for Monday August 4th as they will all be incorrect and the clients wi= ll just be charged regular rates on that day and we need to charge for 1.= 5 - how do we adjust this as you have already sent the invoices for that = week? = PLease let us know so we can fix it and let customers know how they will= be charged = = Sharon = = = = Sharon Speirs = = = = General Manager = = = = = = = = sspeirs@thekey.com = = = = Mobile: (778) 991-3361 Office: (778) 279-3634 = = = = TheKey.com = = = = = We value your feedback. Please leave us a Google review ----==_mimepart_68a4e6599372d_1c53f9bbfc9b0404124843 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon, We are going to loop in Kristy Poyner who oversees billi= ng as the 8/4/2025 shift has already invoiced as of 8/13/2025 and in our = review a most if not all clients have already been charged via autopay. Was there any communication sent out to the to clients affected advis= ing that this adjustment due to non holiday billing been completed? = Thank you, Thanks,=C2=A0 Lito Delapena Customer Contact and C= ollections Manage