Hi there
No we did not realize it was not correct until
Payroll today. We have not sent out anything as of yet but will need to
Sharon
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Tue, Aug 19, 2025 at 2:02 PM Lito Delapena <billing@thekey.com> wrote:
> Hi Sharon,
>
> We are going to loop in Kristy Poyner who oversees billing as the 8/4/2025
> shift has already invoiced as of 8/13/2025 and in our review a most if not
> all clients have already been charged via autopay.
>
> Was there any communication sent out to the to clients affected advising
> that this adjustment due to non holiday billing been completed?
>
> Thank you,
>
>
> Thanks,
>
> Lito Delapena
> Customer Contact and Collections Manager | TheKey
> Phone:866-226-1702
>
> <http://www.thekey.com/>
>
>
>
> On Tue, 19 Aug at 4:43 PM , SharonSpeirs <sspeirs@homecareassistance.com>
> wrote:
> Oh gosh I am sure close to 85
>
>
> Sharon, Speirs
>
> General Manager
> Vancouver, BC
> Office: 778.279.3634
> sspeirs@thekey.com
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
>
>
> On Tue, Aug 19, 2025 at 1:19 PM Sophia Jantz <billing@thekey.com> wrote:
>
>> Hi Sharon,
>>
>> Good afternoon. I am looking into this and will update as soon as I
>> receive an answer as the best way to correct this. Do we know approximately
>> how many clients this affected?
>>
>> Respectfully,
>>
>> Sophia Jantz
>> Client Support Specialist II| TheKey
>> Phone: 866-226-1702
>> billing@thekey.com
>>
>> <http://www.thekey.com/>
>>
>>
>>
>>
>>
>>
>>
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>>
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>> <http://www.thekey.com/>
>>
>> On Tue, 19 Aug at 11:08 AM , SharonSpeirs <sspeirs@thekey.com> wrote:
>> Hi there
>> We were able to catch the payroll but we need to re do all of the
>> invoices for Monday August 4th as they will all be incorrect and the
>> clients will just be charged regular rates on that day and we need to
>> charge for 1.5 - how do we adjust this as you have already sent the
>> invoices for that week?
>> PLease let us know so we can fix it and let customers know how they will
>> be charged
>>
>> Sharon
>> Sharon Speirs
>> General Manager
>> sspeirs@thekey.com
>> Mobile: (778) 991-3361
>> Office: (778) 279-3634
>> TheKey.com <https://thekey.com/>
>> *We value your feedback. Please leave us a Google review*
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>>
>> 1176590:611100
>