--000000000000986aa70643f8500f Content-Type: multipart/alternative; boundary="000000000000986aa60643f8500e" --000000000000986aa60643f8500e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jackie and Tim, Jackie, I wanted to bring this to your attention. I=E2=80=99ve received the= Life Enrichment Guide, but noticed an issue affecting the Canadian sites. The phone number listed in the guide does not work in Canada, and the QR code directs users to a landing page or the .com site, which does not accept Canadian postal codes when searching for a local location. As a temporary solution, we could place a sticker over the current phone number with our local number or a Canadian national number. Additionally, could you update the QR code destination to support Canadian postal code entry? Please let me know how you would like to proceed. Regards, Chuck On Wed, Nov 19, 2025 at 11:03=E2=80=AFAM Jackie Summers wrote: > Dear Sales Team and General Managers, > > This email is to inform you that a new enablement tool, a Life Enrichment > Guide, will be arriving at your homes this week for both Sales Team Membe= rs > and General Managers. > > List of shipments is > here > > - > please insert your initials in column A to confirm you've received your > shipment. > > *Please note: We request that you please hold off on using them this week= *. > We will shortly be sending sticker artwork to correct an error on the > "Important Dates" page: there was no representation for Jewish holidays, > and there is a holiday date error. We sincerely apologize for this > oversight. > > We will either be shipping you a sticker to cover this page or provide th= e > artwork to print a sticker locally (being determined). Please utilize the > sticker artwork to cover the "Important Dates" page once it arrives or th= e > artwork is sent. Info to come soon. > > *What you can start now: * > In preparation for utilizing the guide, please review the Life Enrichment > Guide Strategy Guide here > > : > > *=F0=9F=8E=A5 **RECORDING OF STRATEGY FOR REVIEW > * > *=F0=9F=8E=A5* > > There are two core strategies: > - B2B Strategy: Executive Director Partnership Development > - B2C Strategy: Resident Engagement and Opportunity for Care Need > Conversations > > [image: image.png]Salesforce Documentation Requirements > > Document all touchpoints using established fields: > > - > > Tied to Sales Initiative: "Life Enrichment Guide Event Facilitation" > if you hosted an event reviewing the guide > - > > Collateral Given: =E2=80=9CLife Enrichment Guide=E2=80=9D when giving = out physical > copies of the book > > > Thank you for your understanding and cooperation. > We appreciate you and hope this will be an impactful tool for you all. > I'll be in touch soon on the next steps for the sticker. > > Jackie Summers > Director of Sales Operations > 951-675-0413 > TheKey.com [image: TheKey] > > > > > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calga