--00000000000089b508064279f629 Content-Type: multipart/alternative; boundary="00000000000089b507064279f628" --00000000000089b507064279f628 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Nimra Unfortunately, we must bill it this way. It is not an hourly shift, it is a live-in one. I understand that we billed 13hrs in the past, but after 12 hrs, overtime is triggered for the caregiver and subsequently, we must both pay and bill those hours at 1.5 times. If there is any issue with OHaH, I am more than willing to explain it to them. On another note, could you please send us the OHaH rate? We have other clients on this program and the rate is significantly higher than $37.50. I also believe that the rate is adjusted every year in December to reflect increases in CPI. This is our experience with our other clients at least. Have a nice weekend and I look forward to hearing from you. Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Fri, Oct 31, 2025 at 9:34=E2=80=AFAM Nimra Azeem wrote: > > > > Hello Marc, > > Thank you for sending the invoice. However, I noticed that it shows *12 > hours* with an *amount of $500*. Based on the rate of *$37.50/hour*, the > total should be *$450*, not $500 =E2=80=94 so the math doesn=E2=80=99t al= ign. > > Please update it to *13 hours*, as done in the previous invoice dated *Ju= ly > 6, 2025*. That format has worked perfectly in the past. > > I=E2=80=99d really appreciate it if you could correct and resend the fina= l version > as soon as possible, since I=E2=80=99ve been following up on this for abo= ut a month > now. > > Thank you for your prompt attention to this. > > Best regards > > Nimra Azeem > > On Tue, Oct 28, 2025, 12:20=E2=80=AFp.m. Marc Atkinson wrote: > >> Hi Nimra, >> >> Our apologies, as the revision we made to new Invoice 1152538 did not >> include the "/day" verbiage for 9/5 & 9/6 and still stated "/hr". We hav= e >> corrected this and the final revised invoice is attached. This invoice >> should now be good to go for submission to the government. >> >> Please review and kindly provide an update on the Etransfer payments. >> Please reference the email and attachment I sent to you yesterday, which >> explains how to locate our account for Etransfer payee setup. >> >> Thank you. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Mon, 27 Oct at 2:57 PM , Marc Atkinson >> wrote: >> Hi Nimra, >> >> We will look into the issue with the setup of the HCA Homecare account >> and will get back to you as soon as possible. >> >> In regard to the billing error. Were you referring to Invoice 1129590, >> for the week of 9/1/25? Sophia assisted you with the removal of the 12:0= 0AM >> shift from 9/7 and sent you the revised invoice on 10/13. >> >> The invoice has been rebill