Re: 146220 Tanzil-Ur-Rehman Muahammad - Collection of Overdue Balance of $15,931.24 on Invoices 1100452, 1109575, 1110810, 1118717, 1124546, 1129590, 1133675, 1140292, & 1144319 - [#1243432]

--00000000000053418a0642746c88 Content-Type: multipart/alternative; boundary="0000000000005341890642746c87" --0000000000005341890642746c87 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Marc, Thank you for sending the invoice. However, I noticed that it shows *12 hours* with an *amount of $500*. Based on the rate of *$37.50/hour*, the total should be *$450*, not $500 =E2=80=94 so the math doesn=E2=80=99t alig= n. Please update it to *13 hours*, as done in the previous invoice dated *July 6, 2025*. That format has worked perfectly in the past. I=E2=80=99d really appreciate it if you could correct and resend the final = version as soon as possible, since I=E2=80=99ve been following up on this for about= a month now. Thank you for your prompt attention to this. Best regards Nimra Azeem On Tue, Oct 28, 2025, 12:20=E2=80=AFp.m. Marc Atkinson = wrote: > Hi Nimra, > > Our apologies, as the revision we made to new Invoice 1152538 did not > include the "/day" verbiage for 9/5 & 9/6 and still stated "/hr". We have > corrected this and the final revised invoice is attached. This invoice > should now be good to go for submission to the government. > > Please review and kindly provide an update on the Etransfer payments. > Please reference the email and attachment I sent to you yesterday, which > explains how to locate our account for Etransfer payee setup. > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Mon, 27 Oct at 2:57 PM , Marc Atkinson > wrote: > Hi Nimra, > > We will look into the issue with the setup of the HCA Homecare account an= d > will get back to you as soon as possible. > > In regard to the billing error. Were you referring to Invoice 1129590, fo= r > the week of 9/1/25? Sophia assisted you with the removal of the 12:00AM > shift from 9/7 and sent you the revised invoice on 10/13. > > The invoice has been rebilled to new Invoice 1152538. Please find the > attached for your records. > > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Wed, 22 Oct at 12:59 PM , 146220 Tanzil-Ur-Rehman Muahammad - Toronto = nimraazeem85@gmail.com> wrote: > Hi Sophia, > Please see the attached document. I am having trouble with HCA > Homecare=E2=80=94when I try to set it up, I get an error saying there are= no such > accounts. I=E2=80=99m not sure if visiting the bank would resolve this is= sue. > I do see JP Morgan Chase though, would that work? > For my other agency, I was able to set everything up through the app as I > tried here, and payments have been processed smoothly. > Marc, thank you for your voicemail. There are currently two issues > preventing me from making payments. First, I still need to set up the HCA > Homecare account.