----==_mimepart_69c19893b8717_1d91012241a476644495 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Don't worry about the Intake-English group, that has been de= leted. =C2=A0It was a group created for when Canada onboards with Zoom Co= ntact Center, but after a discussion on how Montreal will be operating wi= th Zoom Contact Center, it was determined that group would not be needed.= =C2=A0Regarding how that call got to you ... it appears Jackie Dixon, in= one of the Florida offices, inadvertently transferred the call to that g= roup. Thanks,=C2=A0 Mark Warner =0D =0D On=0D Mon, 23 Mar at 3:26 PM=0D , JosephTaylor wro= te:=0D =0D =0D =0D Good Afternoon, I have attached a screenshot from my recent call logs. = The first one London ON - Came in on Montreal New Client - English The th= ird one W Treubert - Came in on Montreal Local Intake - English I have n= ever seen the ring group "Montreal Local Intake - English." When I spoke = to the caller, he was in Naples, Florida, and was calling for the Florida= team.=C2=A0 Can someone please look into this and let me know,=C2=A0 =0D= =0D Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_69c19893b8717_1d91012241a476644495 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Joey, =0D =0D Don't worry about the Intake-English group, that has bee= n deleted. =C2=A0It was a group created for when Canada onboards with Zoo= m Contact Center, but after a discussion on how Montreal will be operatin= g with Zoom Contact Center, it was determined that group would not be nee= ded. =C2=A0Regarding how that call got to you ... it appears Jackie Dixon= , in one of the Florida offices, inadvertently transferred the call to th= at group. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Mon, 23 Mar at 3:26 PM=0D , JosephTaylor <= ;joey.taylor@thekey.com> wrote:=0D =0D =0D =0D =0D Good Afternoon, I have attached a screenshot from my recent c= all logs. The first one London ON - Came in on Montreal New Client - E= nglish The third one W Treubert - Came in on Montreal Local Intake - E= nglish I have never seen the ring group "Montreal Local Intake - E= nglish." When I spoke to the caller, he was in Naples, Florida, and was c= alling for the Florida team.=C2=A0 Can someone please look into th= is and let me know,=C2=A0 =0D =0D Joey Taylor =0D Directeur G=C3=A9n=C3= =A9ral/ General Manager =0D 514-907-5065 =0D TheKey.ca <span style=3D"font-size:12pt;font-family:Ar= ial;color:rgb(17,85,204);background-color:transparent;vertical-align:b