--000000000000c78749064db6aa92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Mark!! Appreciate the quick response and that everything is resolved!! On Mon, Mar 23, 2026 at 3:46=E2=80=AFPM Mark Warner = wrote: > Hi Joey, > > Don't worry about the Intake-English group, that has been deleted. It wa= s > a group created for when Canada onboards with Zoom Contact Center, but > after a discussion on how Montreal will be operating with Zoom Contact > Center, it was determined that group would not be needed. Regarding how > that call got to you ... it appears Jackie Dixon, in one of the Florida > offices, inadvertently transferred the call to that group. > > Thanks, > Mark Warner > > > On Mon, 23 Mar at 3:26 PM , JosephTaylor wrote: > > Good Afternoon, > > I have attached a screenshot from my recent call logs. > The first one London ON - Came in on Montreal New Client - English > The third one W Treubert - Came in on Montreal Local Intake - English > > I have never seen the ring group "Montreal Local Intake - English." When = I > spoke to the caller, he was in Naples, Florida, and was calling for the > Florida team. > > Can someone please look into this and let me know, > > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1482023:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000c78749064db6aa92 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Mark!! Appreciate=C2=A0the quick response an= d that everything is resolved!!=C2=A0 On Mon, Mar 23, = 2026 at 3:46=E2=80=AFPM Mark Warner < itsupport@thekey.com > wrote: Hi Joey, Don't worry about the Intake-English group, that has b= een deleted.=C2=A0 It was a group created for when Canada onboards with Zoo= m Contact Center, but after a discussion on how Montreal will be operating = with Zoom Contact Center, it was determined that group would not be needed.= =C2=A0 Regarding how that call got to you ... it appears Jackie Dixon, in o= ne of the Florida offices, inadvertently transferred the call to that group= . Thanks,=C2=A0 Mark Warner On Mon, 23 Mar at 3:26 PM , JosephTaylor < joey.taylor@thekey.com > wrot= e: Good Afternoon, I have attached a screenshot from my recent cal= l logs. The first one London ON - Came in on Montreal New Client - Engli= sh The third one W Treubert - Came in on Montreal Local Intake - English= I have never seen the ring group "Montreal Local Intake - Engl= ish." When I spoke to the caller, he was in Naples, Florida, and was c= alling for the Florida team.=C2=A0 Can someone please look into this= and let me know,=C2=A0 Joey Taylor Directeur G=C3=A9n=C3=A9= ral/ General Manager <span style=3D"font-size:12pt;font-family:Arial;color:rgb(14,38,45);backg= round-color:trans