--000000000000d8bd89064d51e1a0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Love to hear about your growth! That is great news for you and the team. @Timothy Thomas , do you mind finding some time for us to connect and discuss the best approach? With our upcoming launch on 4/1, we can't have only Desiree available to support the Montreal office. I'd like to discuss options and align on the final approach for 4/1. Thank you! -- Bryan Carter VP of Inside Sales bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com On Wed, Mar 18, 2026 at 2:49=E2=80=AFPM Joey Taylor wrote: > Hi Everyone, > > Nice to meet you Bryan, and thank you for the detailed explanation. > > I=E2=80=99d be happy to hop on a call to discuss this further and explore= the best > approach. > > That said, I did want to share my perspective. While I=E2=80=99m sure Emi= ly is a > strong asset to the team, Montreal=E2=80=99s continued growth has largely= been > driven by the volume of calls I personally handle, and my conversion rate > in this market speaks for itself. Between Desiree and myself, it is quite > rare that calls are missed. > > Given the momentum we are seeing in Montreal, I would greatly appreciate > that we keep the current structure in place so we can continue building o= n > what is already working effectively in this market. > > Looking forward to connecting further. > > On Wed, Mar 18, 2026 at 3:47=E2=80=AFPM Mark Warner > wrote: > >> It is a true statement that we are not able to route a phone call / >> number to both a Zoom Phone Call Queue and Zoom Contact Center Regional >> Queue simultaneously. >> >> On Wed, Mar 18, 2026 at 2:35=E2=80=AFPM Bryan Carter >> wrote: >> >>> Thanks, Cristal! >>> >>> Hi Joey, nice to meet you over email. I will let Mark correct me if I'm >>> wrong, but Zoom will not allow us to ring both the local team and zoom >>> contact center simultaneously to see who answers first. With our curren= t >>> design, the intake call first rings the contact center (intake team); a= fter >>> a set number of seconds, it can begin ringing the local team. If the lo= cal >>> team cannot answer, the call will overflow to your voicemail at the loc= al >>> level so that you can follow up. >>> >>> Echoing what Cristal said, Emily is one of our top LHAs with TheKey and >>> would be a valuable asset to the team. If you prefer to keep those inta= ke >>> calls local, we can separate your location and send them to you, but th= en >>> you wouldn't have the centralized intake support. >>> >>> Thank you. >>> -- >>> Bryan Carter >>> VP of Inside Sales >>> bryan.carter@thekey.com >>> Mobile: (901) 489-3960 >>> https://thekey.com >>> >>> >>> >>> On Wed, Mar 18, 2026 at 2:26=E2=80=AFPM Cristal Munoz wrote: >>> >>>> Hi Joey, >>>> I can appreciate your concern. Unfortunately, the phone lines cannot >>>> ring simultaneously between you and Desiree. Emily is excited to take = on >>>> Canada and has already jumped in to start t