--0000000000004fb9c9064d53440f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, I really appreciate that. I=E2=80=99m confident we can find a solution that works well for everyone b= efore the 4/1 launch to have the right structure in place to support Montreal!! On Wed, Mar 18, 2026 at 3:58=E2=80=AFPM Bryan Carter wrote: > Love to hear about your growth! That is great news for you and the team. > > @Timothy Thomas , do you mind finding some time for us to > connect and discuss the best approach? With our upcoming launch on 4/1, w= e > can't have only Desiree available to support the Montreal office. I'd lik= e > to discuss options and align on the final approach for 4/1. > > Thank you! > -- > Bryan Carter > VP of Inside Sales > bryan.carter@thekey.com > Mobile: (901) 489-3960 > https://thekey.com > > > > On Wed, Mar 18, 2026 at 2:49=E2=80=AFPM Joey Taylor > wrote: > >> Hi Everyone, >> >> Nice to meet you Bryan, and thank you for the detailed explanation. >> >> I=E2=80=99d be happy to hop on a call to discuss this further and explor= e the >> best approach. >> >> That said, I did want to share my perspective. While I=E2=80=99m sure Em= ily is a >> strong asset to the team, Montreal=E2=80=99s continued growth has largel= y been >> driven by the volume of calls I personally handle, and my conversion rat= e >> in this market speaks for itself. Between Desiree and myself, it is quit= e >> rare that calls are missed. >> >> Given the momentum we are seeing in Montreal, I would greatly appreciate >> that we keep the current structure in place so we can continue building = on >> what is already working effectively in this market. >> >> Looking forward to connecting further. >> >> On Wed, Mar 18, 2026 at 3:47=E2=80=AFPM Mark Warner >> wrote: >> >>> It is a true statement that we are not able to route a phone call / >>> number to both a Zoom Phone Call Queue and Zoom Contact Center Regional >>> Queue simultaneously. >>> >>> On Wed, Mar 18, 2026 at 2:35=E2=80=AFPM Bryan Carter >>> wrote: >>> >>>> Thanks, Cristal! >>>> >>>> Hi Joey, nice to meet you over email. I will let Mark correct me if I'= m >>>> wrong, but Zoom will not allow us to ring both the local team and zoom >>>> contact center simultaneously to see who answers first. With our curre= nt >>>> design, the intake call first rings the contact center (intake team); = after >>>> a set number of seconds, it can begin ringing the local team. If the l= ocal >>>> team cannot answer, the call will overflow to your voicemail at the lo= cal >>>> level so that you can follow up. >>>> >>>> Echoing what Cristal said, Emily is one of our top LHAs with TheKey an= d >>>> would be a valuable asset to the team. If you prefer to keep those int= ake >>>> calls local, we can separate your location and send them to you, but t= hen >>>> you wouldn't have the centralized intake support. >>>> >>>> Thank you. >>>> -- >>>> Bryan Carter >>>> VP of Inside Sales >>>> bryan.carter@t