--000000000000ce8cd30645134eae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alejandro, I am sending to you the updated CCA with the banking information by end of day today. Venus On Wed, Nov 19, 2025 at 9:57=E2=80=AFAM Alejandro Aponte wrote: > Hello again, > > Just touching base here, please let me know if there is an update that ca= n > be provided. The client will not be charged as long as the services being > provided fall under what Genworth will cover, but it is company policy to > have a payment method on file. > > "We will still need a valid form of payment on file, if the insured ever > exceeds tis DB benefits amount that is when they would see a charge. Even > if they are not expected to go over this daily benefit amount, we still > need a valid form of payment on file. " > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Tue, 11 Nov at 12:50 PM , Alejandro Aponte > wrote: > Hello Venus, > > I spoke with Sandra and their spouse today and we called Genworth togethe= r > to verify policy benefit information and I verified the claim is approved= . > Since the claim is approved and I have benefits details, I have set up > their account for Immediate AOB, so we will invoice Genworth directly up = to > the $373.39 per day that they will cover. > > We will still need a valid form of payment on file, if the insured ever > exceeds tis DB benefits amount that is when they would see a charge. Even > if they are not expected to go over this daily benefit amount, we still > need a valid form of payment on file. > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Mon, 10 Nov at 2:25 PM , Venus Hurd Johnson venus.hurdjohnson@thekey.com> wrote: > Hi Alejandro, > > I just spoke with the Straubes along with Genworth/CareScout and the > policy for Sandra was approved as of October 7th. They are requesting > direct payment and invoicing between CareScout and The Key. Please let = me > know if you still need their ACH information. > > Thanks, > > Venus > > On Fri, Nov 7, 2025 at 3:56=E2=80=AFPM Alejandro Aponte = wrote: > >> Hello Team, >> >> We audited this new Chicago client and discovered them to be missing a >> valid form of payment uploaded to their documents in clear care. Even >> though this client is interested in AOB as quick as possible, we still n= eed >> this on file for all clients we onboard. >> >> This protects us as a company for a number of reasons, some I have liste= d >> below. I appreciate a