----==_mimepart_691de8dd8e36f_1ec3de337c25593a9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, please let me know if there is = an update that can be provided. The client will not be charged as long as= the services being provided fall under what Genworth will cover, but it = is company policy to have a payment method on file.=C2=A0 "We will st= ill need a valid form of payment on file, if the insured ever exceeds tis= DB benefits amount that is when they would see a charge. Even if they ar= e not expected to go over this daily benefit amount, we still need a vali= d form of payment on file. " =C2=A0 Respectfully,=C2=A0 Alejan= dro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 Lo= ng Term Care Insurance Customer Service - (855) 205-8007 Long Term Care = Insurance Fax - (813) 693-5625 =C2=A0 Billing Support Customer Service = - (866) 226-1702 Billing Support Email - Billing@thekey.com =C2=A0 =C2= =A0 =0D =0D On=0D Tue, 11 Nov at 12:50 PM=0D , Alejandro Aponte wrote:=0D =0D =0D Hello Venus, =0D =0D I spoke with Sandra and their spouse today and we called Genworth togeth= er to verify policy benefit information and I verified the claim is appro= ved. Since the claim is approved and I have benefits details, I have set = up their account for Immediate AOB, so we will invoice Genworth directly = up to the $373.39 per day that they will cover. =0D =0D We will still need a valid form of payment on file, if the insured ever = exceeds tis DB benefits amount that is when they would see a charge. Even= if they are not expected to go over this daily benefit amount, we still = need a valid form of payment on file.=C2=A0 =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D Billing Support Email - Billing@thekey.com =0D =C2=A0 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 10 Nov at 2:25 PM=0D , Venus Hurd Johnson wrote:=0D Hi Alejandro, =0D I just spoke with the Straubes along with Genworth/CareScout and the pol= icy for Sandra was approved as of October 7th. They are requesting direct= payment and invoicing between CareScout and The Key.=C2=A0 =C2=A0Please = let me know if you still need their ACH information. =0D =0D Thanks, =0D =0D Venus =0D =0D =0D =0D On Fri, Nov 7, 2025 at 3:56=E2=80=AFPM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hello Team, =0D =0D =0D =0D We audited this new Chicago client and discovered them to be missing a v= alid form of payment uploaded to their documents in clear care. Even thou= gh this client is interested in AOB as quick as possible, we still need t= his on file for all clients we onboard. =0D =0D =0D =0D This protects us as a company for a number of reasons,