--000000000000e17df6064e942d48 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck and Shawntel, I connected with Candice today and she shared that she has been bedside with her father for the past 10 days, which has understandably limited her ability to review prior communications. I requested that she to review the email sent on Wednesday at her earliest convenience so we can discuss available payment options and work together to avoid any disruption in care for her parents. She acknowledged this and noted she was unable to continue the conversation at that time. I will follow up with her Monday morning to allow her time to review over the weekend. Please let me know if you have any questions Thank youm Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Wed, Apr 1, 2026 at 11:24=E2=80=AFAM Chuck Terlesky wrote: > Thanks for the update, Lito - I see the email you sent earlier today. > Hopefully, she can pay the balance. > > Chuck > > On Wed, Apr 1, 2026 at 8:21=E2=80=AFAM Shawntel Sousa = wrote: > >> Good morning all >> >> I see that Candace sent me an email yesterday indicating that her Dad wa= s >> being discharged back home from hospital. Technically they would need a >> reassessment at this point, but I will hold off on that to see what come= s >> from the letter. >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Wed, Apr 1, 2026 at 7:52=E2=80=AFAM Lito Delapena >> wrote: >> >>> HI Chuck, >>> >>> We are sending both attached notices to Candace this morning. Following >>> Steve's advice, we are giving her 1 week from today 4/8/2026 to bring t= heir >>> accounts current or we will be obligated to terminate care for both Ray= and >>> Mary Albo due to delinquent balances. >>> >>> I will have you and Shawntel on copy when these are sent this morning. >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Wed, Apr 1, 2026 at 6:09=E2=80=AFAM Chuck Terlesky >>> wrote: >>> >>>> Thanks, All - >>>> >>>> Marc, please advise us when the final date of service will be. >>>> >>>> On Tue, Mar 31, 2026 at 12:52=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Yes I think that's good practice. >>>>> >>>>> On Tue, Mar 31, 2026 at 2:48=E2=80=AFPM Steve Koyanagi >>>>> wrote: >>>>> >>>>>> The CCA's allow us to terminate services due to delinquent invoices. >>>>>> Do we want to give a full week from when we send notice though befor= e we >>>>>> terminate? >>>>>> >>>>>> On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson >>>>>> wrote: >>>>>> >>>>>>> Hi Steve, >>>>>>> >>>>>>> It would not allow me to send the CCAs with the notices due to >>>>>>> exceeding file limits. Please find the attached CCAs for both clien= ts. >>>>>>> >>>>>>> Thank you! >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>>