Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--000000000000e0be71064e6a3254 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update, Lito - I see the email you sent earlier today. Hopefully, she can pay the balance. Chuck On Wed, Apr 1, 2026 at 8:21=E2=80=AFAM Shawntel Sousa w= rote: > Good morning all > > I see that Candace sent me an email yesterday indicating that her Dad was > being discharged back home from hospital. Technically they would need a > reassessment at this point, but I will hold off on that to see what comes > from the letter. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Wed, Apr 1, 2026 at 7:52=E2=80=AFAM Lito Delapena > wrote: > >> HI Chuck, >> >> We are sending both attached notices to Candace this morning. Following >> Steve's advice, we are giving her 1 week from today 4/8/2026 to bring th= eir >> accounts current or we will be obligated to terminate care for both Ray = and >> Mary Albo due to delinquent balances. >> >> I will have you and Shawntel on copy when these are sent this morning. >> >> Thank you, >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Wed, Apr 1, 2026 at 6:09=E2=80=AFAM Chuck Terlesky >> wrote: >> >>> Thanks, All - >>> >>> Marc, please advise us when the final date of service will be. >>> >>> On Tue, Mar 31, 2026 at 12:52=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Yes I think that's good practice. >>>> >>>> On Tue, Mar 31, 2026 at 2:48=E2=80=AFPM Steve Koyanagi >>>> wrote: >>>> >>>>> The CCA's allow us to terminate services due to delinquent invoices. >>>>> Do we want to give a full week from when we send notice though before= we >>>>> terminate? >>>>> >>>>> On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson >>>>> wrote: >>>>> >>>>>> Hi Steve, >>>>>> >>>>>> It would not allow me to send the CCAs with the notices due to >>>>>> exceeding file limits. Please find the attached CCAs for both client= s. >>>>>> >>>>>> Thank you! >>>>>> >>>>>> Regards, >>>>>> >>>>>> Marc Atkinson >>>>>> Team Leader >>>>>> Customer Contact & Collections Center >>>>>> 866-226-1702 - Main Line >>>>>> 239-264-1290 - Direct Line >>>>>> marc.atkinson@thekey.com >>>>>> >>>>>> [image: logo-the-key.svg] >>>>>> On Tue, 31 Mar at 2:33 PM , Marc Atkinson >>>>>> wrote: >>>>>> >>>>>> Hi Steve, >>>>>> >>>>>> We would appreciate your guidance and any details you can provide >>>>>> regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. >>>>>> >>>>>> As of today, Mary has an overdue balance of $9,024.67 that has aged >>>>>> to 44 days overdue and Ray has an overdue balance of $6,188.61 that = has >>>>>> also aged to 44 days overdue. Their daughter is being unresponsive t= o >>>>>> sending full payment. At this time, we are going to email her the at= tached >>>>>> notices of service suspension if full payment is not received by thi= s >>>>>> Friday, 4/