02/09/26 - Action Required - $14K Open Balance - New Client Audit Results

This is a multipart message in MIME format. ------=_NextPart_000_0023_01DC99E2.F069B3B0 Content-Type: multipart/related; boundary="----=_NextPart_001_0024_01DC99E2.F06A01D0" ------=_NextPart_001_0024_01DC99E2.F06A01D0 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0025_01DC99E2.F06A01D0" ------=_NextPart_002_0025_01DC99E2.F06A01D0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hello Everyone, I hope you all had a great weekend. Please see the below summary by region for Clients in need of attention due to missing and/or incomplete mandatory documents in accordance with our onboarding process. Also, below is a breakdown of the over $14K open balance for these Client's missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Nov-Jan 2026 who account for over $13k of these open balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. Please click here to review the updated audit tracker. * Bay Area Region currently has the largest open balance at over $8k in total with over $7k open for clients with start dates in Nov-Jan 2026. * Southeast Region currently has the largest # of clients that have started services in need of attention at 15. * Ohio JV Region currently has the second largest open balance at over $3k in total with over $3k open for clients with start dates in Nov-Jan 2026 * Pacific Northwest Region currently has the second largest # of clients that have started services in need of attention at 11. Approx $14K open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $13k open balance for clients with start dates in Nov-Jan 2026. Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. Filtering Google Sheets in the new view Downloading document in the new view From: aaponte@thekey.com Sent: Monday, February 2, 2026 5:37 PM To: kristy.poyner@thekey.com; 'Michelle Kenaga' ; 'Coddye Ring-Noonan' ; 'Gayle Soulides' ; 'Audra Williams' ; 'Amy Harris' ; 'Araceli Gutierrez' ; 'Cassi Gilkeson' ; 'Kimberly Guerci' ; 'Yukari Roberts' ; 'Beth Ann Rosario' ; 'Claudia Hernandez' ; 'Jessica Pascasio' ; 'Diane Mockenhaupt' ; 'Matt Nyberg' ; 'Leigh Smith' ; 'Kelley Richard' ; 'Tiffany Silton'