--0000000000004d18570649ef45bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Alyson! Team - Ahead of the training, we want to circulate the Z= oom Phone / Salesforce Agent Guide (Full SOP) for Zoom Contact Center, so you can review the material beforehand. This document was created by our very own, Gigi Sportelli, and she did a tremendous job notating a step by step guide to set each of you up for success. Please hold any questions until the training though. From all of us - THANK YOU again, Gigi! =F0=9F=8E=89=F0=9F=8E=89 Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com On Tue, Feb 3, 2026 at 9:22=E2=80=AFAM Alyson Rohane wrote: > Hi Leaders - Sharing the recording of the Zoom dashboard navigation > walkthrough for easy reference ahead of go-live. This is intended as a > quick resource you can revisit as needed or review one more time prior to > launch. > > If you have any questions after reviewing, please reach out to Bryan > Carter. > > We=E2=80=99re looking forward to going live next Wednesday, 2/11/2026, an= d truly > appreciate all of the support and partnership leading up to this mileston= e > ! > > Recording: > https://success.zoom.us/rec/share/xUoII1VQ7oR7UTLIWkbsS7kS3Xw6KRHl1dVvHP0= 2A0cydGGTima8FFF70hsSpFmq.8W98WvnrWNe3ysp_ > Passcode: VzU2v&D2 > > Best > *Alyson Rohane* > > Continuous Improvement Analyst 3 | TheKey > --=20 Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com --0000000000004d18570649ef45bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank yo