--00000000000023a4210649ef5968 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please disregard. This email was for our LHAs. Best, Cristal On Tue, Feb 3, 2026 at 1:03=E2=80=AFPM Cristal Munoz wr= ote: > Thank you, Alyson! Team - Ahead of the training, we want to circulate the= Zoom > Phone / Salesforce Agent Guide (Full SOP) > for > Zoom Contact Center, so you can review the material beforehand. This > document was created by our very own, Gigi Sportelli, and she did a > tremendous job notating a step by step guide to set each of you up for > success. Please hold any questions until the training though. > > From all of us - THANK YOU again, Gigi! =F0=9F=8E=89=F0=9F=8E=89 > > Cristal Munoz > Inside Sales Manager > cmunoz@thekey.com > Mobile: (616) 729-8114 > https://thekey.com > > > On Tue, Feb 3, 2026 at 9:22=E2=80=AFAM Alyson Rohane > wrote: > >> Hi Leaders - Sharing the recording of the Zoom dashboard navigation >> walkthrough for easy reference ahead of go-live. This is intended as a >> quick resource you can revisit as needed or review one more time prior t= o >> launch. >> >> If you have any questions after reviewing, please reach out to Bryan >> Carter. >> >> We=E2=80=99re looking forward to going live next Wednesday, 2/11/2026, a= nd truly >> appreciate all of the support and partnership leading up to this milesto= ne >> ! >> >> Recording: >> https://success.zoom.us/rec/share/xUoII1VQ7oR7UTLIWkbsS7kS3Xw6KRHl1dVvHP= 02A0cydGGTima8FFF70hsSpFmq.8W98WvnrWNe3ysp_ >> Passcode: VzU2v&D2 >> >> Best >> *Alyson Rohane* >> >> Continuous Improvement Analyst