--000000000000c974a6064097b538 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I called UPS and they told me we have to fill out a CARM. No idea what that is. They sent me this email and said the package will only be released once this is done. We were never advised. So frustrating. Let me know what you think/want me to do. *Carolyn Daoust* Gestionnaire des Ressources Humaines/Employee Care Manager Ressources Humaines/Human Resources 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: noreply_cs@ups.com Date: Tue, Oct 7, 2025 at 4:43=E2=80=AFPM Subject: The CBSA Assessment and Revenue Management System (CARM) Client Portal [ ref:!00DF005wsA.!500e70FWfnS:ref ] To: carolyn.daoust@thekey.com Dear Carolyn, To complete the customs clearance process for your UPS import shipment, you will need to register with the Canadian Border Services Agency (CBSA) Assessment and Revenue Management System (CARM) Client Portal, *as required Canadian Government regulations*. Once registered, a financial security in the form of cash or surety bond must be made to completely register. Please follow the steps below to register in the CARM Client Portal and post financial security. *Note: If you have already registered for the CARM Client Portal and have delegated UPS as your broker, complete only steps 3 and 4. * *Once you have completed registration in the CARM Client Portal and have updated the financial security, email carmrpp@ups.com to let us know. * If you have difficulty completing any of the steps below, refer to: User Guides | CARM . *1. Register in the CARM Client Portal* - To register, visit the CARM Client Portal - For assistance, refer to: - Video: How to create sign in credentials and a user account in the CARM Client Portal - User Guides | CARM *2. Delegate Third Party Service Provider * - Once registered with CARM, you can confirm delegation of UPS as your customs broker to ensure seamless accounting of your import shipments: - To do so, sign into the CARM Client Portal and go to =E2=80=98Manage Business Relationships=E2=80=99, where you can rev= iew and approve the UPS request for authorization - If you do not see the request, email us at carmrpp@ups.com - Watch this short video for instructions: How to set up a delegation of authority for a third party service provider in the CARM Client Po= rtal *3. Enroll in Release Prior to Payment* - You will need to enroll in the Release Prior to Payment (RPP) program: - This privilege allows you to obtain a customs release and receive delivery of your imports before paying for duties and taxes - For assistance, refer to Post Financial Security for Release Prior to Payment Privileges *4. Post Financial Security * - The CBSA requires you to post financial security in the CARM Client Portal as a guarantee against importer debt: - For assistance, refer to the Post Financial Security for Release Prior to Payment Privileges - The security deposit can