--000000000000b2e3c106445b11ba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Audra, KC lines have been reassigned to Saint Louis. What Zoom users should be assigned to Saint Louis or another site (if any)? If none, are all KC users separated or being separated from TheKey? Thanks! On Mon, Nov 24, 2025 at 11:53=E2=80=AFAM Audra Williams = wrote: > Hi All! > > Just a reminder that the last day to service clients in Kansas City was > Friday. @Mark Warner can you please make > certain that the phones for Kansas City are forwarded to our St. Louis > location for any last minute needs? > > Please let me know if anyone has any questions. > > Best, > > On Mon, Oct 27, 2025 at 11:22=E2=80=AFAM Audra Williams wrote: > >> Hi All! >> >> We will be sunsetting our Kansas City office effective 11/21/2025 and ar= e >> no longer accepting new business. I have reached out to many of you on = the >> side but also wanted to send a formal announcement. >> >> All existing clients and caregivers have been directly informed of this >> transition. We will continue to provide services and full support to >> current clients through November 21, 2025, to ensure a smooth and >> respectful transition. No new clients or cases will be accepted moving >> forward. The intake team has been given 3 alternate homecare companies = to >> refer to. >> >> Nest Steps: >> >> - >> >> Salesforce Zip Codes: Remove all zip codes associated with the Kansas >> City office location. >> - >> >> Notify the Intake Team: LHA's should close all Kansas City >> opportunities and note that this office is no longer accepting new bu= siness >> and refer to the 3 provided homecare companies. >> - >> >> Website Update: Remove Kansas City as an available service location. >> - >> >> Marketing Allocations: Eliminate any marketing allocations tied to >> the Kansas City market. >> - >> >> Forward mail to our St. Louis location: 12825 Flushing Meadows Drive >> Suite 220 Town and Country, MO 63131 (Madonna is already working on t= his) >> - >> >> Forward phone lines to our St. Louis office on >> 11/21/2025: 314.863.8989 >> >> I appreciate your partnership and attention to these updates. If you >> receive any questions or inquiries related to the Kansas City office, >> please direct them to myself at this time. Please also forward to anyon= e >> that I may have missed on this communication. >> >> Best, >> > > > -- > Audra Williams > Director, Divisional Operations > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000b2e3c106445b11ba Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Audra, KC lines have been reassig= ned to Saint Louis. What Zoom users should be assigned to Saint Louis o= r another site (if any)?=C2=A0 If none, are all KC users separated or being= separated from TheKey? Thanks! On Mon, Nov 24, 2025 at 11:53=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: Hi All! Just = a reminder t