=?UTF-8?Q?Re=3A_Kansas_City_Office_Closure_=E2=80=93_Effective_Novembe?= =?UTF-8?Q?r_21=2C_2025?=

--000000000000a3e64706445ad6fb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! Just a reminder that the last day to service clients in Kansas City was Friday. @Mark Warner can you please make certain that the phones for Kansas City are forwarded to our St. Louis location for any last minute needs? Please let me know if anyone has any questions. Best, On Mon, Oct 27, 2025 at 11:22=E2=80=AFAM Audra Williams = wrote: > Hi All! > > We will be sunsetting our Kansas City office effective 11/21/2025 and are > no longer accepting new business. I have reached out to many of you on t= he > side but also wanted to send a formal announcement. > > All existing clients and caregivers have been directly informed of this > transition. We will continue to provide services and full support to > current clients through November 21, 2025, to ensure a smooth and > respectful transition. No new clients or cases will be accepted moving > forward. The intake team has been given 3 alternate homecare companies t= o > refer to. > > Nest Steps: > > - > > Salesforce Zip Codes: Remove all zip codes associated with the Kansas > City office location. > - > > Notify the Intake Team: LHA's should close all Kansas City > opportunities and note that this office is no longer accepting new bus= iness > and refer to the 3 provided homecare companies. > - > > Website Update: Remove Kansas City as an available service location. > - > > Marketing Allocations: Eliminate any marketing allocations tied to the > Kansas City market. > - > > Forward mail to our St. Louis location: 12825 Flushing Meadows Drive > Suite 220 Town and Country, MO 63131 (Madonna is already working on th= is) > - > > Forward phone lines to our St. Louis office on 11/21/2025: 314.863.898= 9 > > I appreciate your partnership and attention to these updates. If you > receive any questions or inquiries related to the Kansas City office, > please direct them to myself at this time. Please also forward to anyone > that I may have missed on this communication. > > Best, > --=20 Audra Williams Director, Divisional Operations audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --000000000000a3e64706445ad6fb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! Just a reminder that the last day to service clients = in Kansas City was Friday.=C2=A0=C2=A0 @Mark= Warner =C2=A0can you please make certain that the phones for Kansas Cit= y are forwarded to our St. Louis location for any last minute needs? Ple= ase let me know if anyone has any questions. Best, On Mon, Oct 27, 2025 at 11:22=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: Hi All! We will be=C2=A0sunsetting our=C2=A0Ka= nsas City office effective=C2=A011/21/2025 and are no longer accepting new = business.=C2=A0 I have reached out to many of you on the side but also want= ed to send a formal announcement. All existing clients and caregivers have been directly informe