--0000000000004971fb063eda0638 Content-Type: multipart/alternative; boundary="0000000000004971fa063eda0637" --0000000000004971fa063eda0637 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Removing Anotte from this thread. Tim, Can you get an answer for us, please? Anotte is unable to grasp our question. Sorry to bother you with this. Thanks, *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Mon, Sep 15, 2025 at 12:59=E2=80=AFPM Anotte Francois wrote: > These were credited - this is why the report is $0 > > On Mon, Sep 15, 2025 at 12:56=E2=80=AFPM Laura Horval wrote: > >> >> Good Afternoon Anotte, >> >> This is in regards to the conversation below from last week. I have also >> attached a photo from Mandy's coupa account last week. We are trying to >> understand how this happened and see if we need to get Mandy an updated >> card along with any other precautions to make sure it does not happen >> again. >> >> >> >> On Mon, Sep 15, 2025 at 12:35=E2=80=AFPM Anotte Francois > anotte.francois@thekey.com> wrote: >> >>> I do not see a $4K expense report for Mandy in Coupa. >>> >>> On Mon, Sep 15, 2025 at 12:29=E2=80=AFPM Will Reid w= rote: >>> >>>> I=E2=80=99m referring to this report. I=E2=80=99m concerned that over = $4,000 were >>>> expensed to Cincinnati in error. I=E2=80=99d like to understand how th= at happened >>>> and confirm that there are no security concerns with Mandy=E2=80=99s c= ard/Coupa >>>> account. >>>> >>>> Thanks >>>> >>>> >>>> *Will Reid* >>>> >>>> Partner | TheKey >>>> >>>> Mobile: 513.707.2304 >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Sep 15, 2025 at 12:06=E2=80=AFPM Anotte Francois >>> anotte.francois@thekey.com> wrote: >>>> >>>>> Hi Will, >>>>> >>>>> What expenses are hitting your P&L? >>>>> >>>>> The below report is a $0 report with no expenses, all the transaction= s >>>>> were credited. >>>>> >>>>> Are you referring to a different report? >>>>> >>>>> [image: image.png] >>>>> >>>>> >>>>> >>>>> On Mon, Sep 15, 2025 at 9:56=E2=80=AFAM Will Reid = wrote: >>>>> >>>>>> Anotte, >>>>>> Please confirm these charges have been removed from our P&L today. >>>>>> >>>>>> Should Mandy get a new card? Do we know what happened? >>>>>> >>>>>> Thanks >>>>>> >>>>>> *Will Reid* >>>>>> >>>>>> Partner | TheKey >>>>>> >>>>>> Mobile: 513.707.2304 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Sep 15, 2025 at 9:49=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Good Morning, >>>>>>> >>>>>>> We still have not gotten any resolution on this issue. Anotte, can >>>>>>> you please advise on next steps? >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Coupa Approval Notifications >>>>>>> Date: Sun, Sep 14, 2025 at 4:37=E2=80=AFPM >>>>>>> Subject: Reminder: Approval Request for Mandy Bronner - Expense >>>>>>> Report #22671 >>>>>>> To: >>>>>>> >>>>>>> >>>>>>> Powered by >>>>>>> [image: Coupa Software] >>>>>>> [image: TheKey, LLC] >>>>>>> >>>>>>> Reminder: Approval Request for Mandy Bronner - Expe