--0000000000006dfc4d06485dd847 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, The account was deactivated but not deleted. Is there a way to delete it for convenience? Thank you, On Tue, Jan 13, 2026 at 12:19=E2=80=AFPM Monica Johnston wrote: > Thanks so much Alber! > > Roxanna and Clearcare support team - were you able to delete the duplicat= e? > > On Mon, Jan 12, 2026 at 3:52=E2=80=AFPM Alber Diaz wro= te: > >> Patient 1000000000105079 linked to Salesforce. However, I cannot delete >> patient 1000000000105083 using the API. ClearCare team, please help to >> delete manually. >> >> On Mon, Jan 12, 2026 at 4:19=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> It is not possible because there have already been shifts (the >>> schedule is completely built). The entire profile is created and docume= nts >>> are uploaded. >>> >>> Thanks, >>> >>> On Mon, Jan 12, 2026 at 5:16=E2=80=AFPM Alber Diaz w= rote: >>> >>>> Hi Joey, >>>> Patient 1000000000105083 is already linked to the Salesforce >>>> opportunity, can you delete 1000000000105079 instead? Or is not possib= le >>>> because already have shifts? >>>> >>>> On Mon, Jan 12, 2026 at 2:25=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Thank you very much! >>>>> Both these clients are successfully integrated. >>>>> 1. Violaine Dalati 2. June McLellan For the client Barbara Payson, = I >>>>> had to manually build this one in Wellsky as the case was starting at= 6AM >>>>> tomorrow and our staffing team needed to work on it urgently. I see n= ow >>>>> that we have 2 Barbara Payson accounts in Wellsky. >>>>> Can please make sure these 2 accounts are linked: >>>>> https://montreal.clearcareonline.ca/clients/1000000000105079/ >>>>> *and * >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000YLyaIYAT/view* >>>>> This account can be deleted (if you can't delete it, I will deactivat= e it >>>>> in Wellsky) as it is a duplicate*: >>>>> https://montreal.clearcareonline.ca/clients/1000000000105083/ Thank >>>>> you for the help! >>>>> >>>>> On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez >>>> ofelia.sanchez@thekey.com> wrote: >>>>> >>>>>> Hi Audra >>>>>> >>>>>> The record was successfully re-processed by the integration, can you >>>>>> confirm if it now looks correct? >>>>>> >>>>>> thanks! >>>>>> Ofelia Lopez >>>>>> >>>>>> On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Adding in Workato team. >>>>>>> >>>>>>> Audra Williams >>>>>>> Director, Divisional Operations >>>>>>> audraw@thekey.com >>>>>>> Mobile: (425) 757-7027 >>>>>>> https://thekey.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Mon, Jan 12, 2026 at 11:17=E2=80=AFAM Joey Taylor >>>>>>> wrote: >>>>>>> >>>>>>>> Good Afternoon, >>>>>>>> >>>>>>>> This is the 3rd conversion that has not been integrated properly. >>>>>>>> >>>>>>>> >>>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportu= nity/006UH000