--000000000000bd42f2064848317d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much Alber! Roxanna and Clearcare support team - were you able to delete the duplicate? On Mon, Jan 12, 2026 at 3:52=E2=80=AFPM Alber Diaz wrote= : > Patient 1000000000105079 linked to Salesforce. However, I cannot delete > patient 1000000000105083 using the API. ClearCare team, please help to > delete manually. > > On Mon, Jan 12, 2026 at 4:19=E2=80=AFPM Joey Taylor > wrote: > >> Good Afternoon, >> >> It is not possible because there have already been shifts (the >> schedule is completely built). The entire profile is created and documen= ts >> are uploaded. >> >> Thanks, >> >> On Mon, Jan 12, 2026 at 5:16=E2=80=AFPM Alber Diaz wr= ote: >> >>> Hi Joey, >>> Patient 1000000000105083 is already linked to the Salesforce >>> opportunity, can you delete 1000000000105079 instead? Or is not possibl= e >>> because already have shifts? >>> >>> On Mon, Jan 12, 2026 at 2:25=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Thank you very much! >>>> Both these clients are successfully integrated. >>>> 1. Violaine Dalati 2. June McLellan For the client Barbara Payson, I >>>> had to manually build this one in Wellsky as the case was starting at = 6AM >>>> tomorrow and our staffing team needed to work on it urgently. I see no= w >>>> that we have 2 Barbara Payson accounts in Wellsky. >>>> Can please make sure these 2 accounts are linked: >>>> https://montreal.clearcareonline.ca/clients/1000000000105079/ >>>> *and * >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000YLyaIYAT/view* >>>> This account can be deleted (if you can't delete it, I will deactivate= it >>>> in Wellsky) as it is a duplicate*: >>>> https://montreal.clearcareonline.ca/clients/1000000000105083/ Thank >>>> you for the help! >>>> >>>> On Mon, Jan 12, 2026 at 3:20=E2=80=AFPM Ofelia Lopez Sanchez >>> ofelia.sanchez@thekey.com> wrote: >>>> >>>>> Hi Audra >>>>> >>>>> The record was successfully re-processed by the integration, can you >>>>> confirm if it now looks correct? >>>>> >>>>> thanks! >>>>> Ofelia Lopez >>>>> >>>>> On Mon, Jan 12, 2026 at 3:04=E2=80=AFPM Audra Williams >>>>> wrote: >>>>> >>>>>> Adding in Workato team. >>>>>> >>>>>> Audra Williams >>>>>> Director, Divisional Operations >>>>>> audraw@thekey.com >>>>>> Mobile: (425) 757-7027 >>>>>> https://thekey.com >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Jan 12, 2026 at 11:17=E2=80=AFAM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Good Afternoon, >>>>>>> >>>>>>> This is the 3rd conversion that has not been integrated properly. >>>>>>> >>>>>>> >>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportun= ity/006UH00000Y8uRGYAZ/view >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> On Mon, Jan 12, 2026 at 11:27=E2=80=AFAM Joey Taylor >>>>>>> wrote: >>>>>>> >>>>>>>> Good Morning, >>>>>>>> >>>>>>>> I have another issue with this client: >>>>>>>> >>>>>>>> https://homecareassistance.lightning.for