Hi Sophia
We unfortunately are not ready yet - Claudia and Dors are both working on
it but it is also very busy with sick calls today so they will let you know
once it is complete
Sharon
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Tue, May 20, 2025 at 12:07 PM Sophia Jantz <billing@thekey.com> wrote:
> Hi Timothy,
>
> Good afternoon. Will you please let us know when the rates have been
> adjusted so we may process the invoices. Thank you!
>
>
> Respectfully,
>
> Sophia Jantz
> Client Support Specialist II| TheKey
> Phone: 866-226-1702
> billing@thekey.com
>
> <http://www.thekey.com/>
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> <http://www.thekey.com/>
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> On Mon, 19 May at 5:27 PM , SharonSpeirs <sspeirs@homecareassistance.com>
> wrote:
> My team was working on last week and going forward and from billing today
> it looks complete but they will not have done the 21st to 11 as I thought
> invoices were just being adjusted .
> I will let them know tomorrow
> Sharon
>
>
> Sharon, Speirs
>
> General Manager
> Vancouver, BC
> Office: 778.279.3634
> sspeirs@thekey.com
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
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> On Mon, May 19, 2025 at 1:23 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Ok. The Canadian team is off for a holiday today. We will get the rates
>> adjusted tomorrow and advise when it is complete.
>>
>> Thank you
>> Tim
>>
>> On Mon, May 19, 2025 at 1:16 PM Sophia Jantz <billing@thekey.com> wrote:
>>
>>> Hi Timothy,
>>>
>>> Good afternoon. I wanted to follow up with you in regards to your
>>> request for the rate correction. We bill through Clearcare for this client,
>>> the rate will need to be updated for the shifts from April 21st through May
>>> 11 to $40.75. Per Invoicing the shifts in Clearcare have been removed from
>>> the invoices and unfinalized to allow for this adjustment. Please let us
>>> know once this is completed so that we may refinalize and invoice. Thank
>>> you!
>>>
>>> Respectfully,
>>>
>>> Sophia Jantz
>>> Client Support Specialist II| TheKey
>>> Phone: 866-226-1702
>>> billing@thekey.com
>>>
>>> <http://www.thekey.com/>
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>>> On Wed, 14 May at 5:20 PM , Sophia Jantz <billing@thekey.com> wrote:
>>> Hi Tim,
>>>
>>> Good afternoon. I have received your request and I am working on having
>>> this corrected. I will update you once completed. Thank you!
>>>
>>> Respectfully,
>>>
>>> Sophia Jantz
>>> Client Support Specialist II| TheKey
>>> Phone: 866-226-1702
>>> billing@thekey.com
>>>
>>> <http://www.thekey.com/>
>>>
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>>> <http://www.thekey.com/>
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>>> On Wed, 14 May at 4:51 PM , Timothy Thomas <tt@thekey.com> wrote:
>>> Good afternoon,
>>>
>>> We received notice from VCH that we must honor our contractual rate of
>>> $40.75 / hour effective April 21st, 2025. They have rejected our price
>>> increase.
>>>
>>> Therefore we will need all invoices / shifts amended to the rate of
>>> $40.75 as of April 21st, moving forward. Please adjust and reissue the
>>> invoices for this period.
>>>
>>> Thank you,
>>> Tim
>>>
>>> 1109660:611100
>