Re: 158507 Vancouver Coastal Health - [#1109660]

----==_mimepart_682cd2ebeda21_6a23f81d953585051366c3 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Good afternoon. Will you please let us know when th= e rates have been adjusted so we may process the invoices. Thank you! = Respectfully, =C2=A0 Sophia Jantz Client Support Specialist II|=C2= =A0TheKey Phone: 866-226-1702 billing@thekey.com = = = On Mon, 19 May at 5:27 PM , SharonSpeirs wrote: My team was working on last week and going f= orward and from billing today it looks complete but they will not have do= ne the 21st to 11 as I thought invoices were just being adjusted . = I will let them know tomorrow = Sharon = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = On Mon, May 19, 2025 at 1:23=E2=80=AFPM Timothy Thomas w= rote: = = = Ok. The Canadian team is off for a holiday today. We will get the rates = adjusted tomorrow and advise when it is complete.=C2=A0 = = Thank you = Tim = = = On Mon, May 19, 2025 at 1:16=E2=80=AFPM Sophia Jantz wrote: = = = = = Hi Timothy,=C2=A0 = = Good afternoon. I wanted to follow up with you in regards to your reques= t for the rate correction. We bill through Clearcare for this client, the= rate will need to be updated for the shifts from April 21st through May = 11 to $40.75. Per Invoicing the shifts in Clearcare have been removed fro= m the invoices and unfinalized to allow for this adjustment. Please let u= s know once this is completed so that we may refinalize and invoice. Than= k you! = = = =E2=80=8B=E2=80=8B=E2=80=8BRespectfully, = = = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Wed, 14 May at 5:20 PM , Sophia Jantz wrote: = = Hi Tim, = = Good afternoon. I have received your request and I am working on having = this corrected. I will update you once completed. Thank you! = = Respectfully, = = = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Wed, 14 May at 4:51 PM , Timothy Thomas wrote: = = Good afternoon, = = We received notice from VCH that we must honor our contractual rate of $= 40.75 / hour effective April 21st, 2025. They have rejected our price inc= rease. = = Therefore we will need all invoices / shifts amended to the rate of $40.= 75 as of April 21st, moving forward. Please adjust and reissue the invoic= es for this period. = = Thank you, = Tim ----==_mimepart_682cd2ebeda21_6a23f81d953585051366c3 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Good afternoon. Will you please let us know when the rat= es have been adjusted so we may process the invoices. Thank you! Respectfully, <span dir=3D"ltr" style=3D= "font-weight: 700; font-style: normal; font-siz