--000000000000186f20064b4247d9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect thanks Mark! On Fri, Feb 20, 2026 at 9:30=E2=80=AFAM Mark Warner = wrote: > Sounds good! Thanks for the update. I'll close this, for now. If / > when you're able to obtain further details, just send a reply and the > ticket should auto-reopen. > > Thanks, > Mark Warner > > > On Fri, 20 Feb at 9:25 AM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > > Hey Mark, > > Nothing yet (no calls on that line since the end of day Tuesday). I tried > reaching out to the callers who came in from that number to find out what > phone number they dialed. One was an older gentleman who did not remember > and I have been unable to get ahold of the other two. > > I will let you know as soon as a call comes in again from that line > > On Fri, Feb 20, 2026 at 8:36=E2=80=AFAM Mark Warner wrote: > >> Hi Joey, >> I assume we haven't had another occurrence on this one? >> >> Thanks, >> Mark Warner >> >> >> On Tue, 17 Feb at 4:50 PM , Mark Warner wrote: >> >> When you queried the callers, were you able to ascertain and confirm >> exactly what number they were dialing in order to reach the office? If >> not, and it happens again, please try to collect that info the best you = can. >> >> I have verified that the 9001 is not a Zoom or CallRail number of ours >> where, perhaps, some kind of "call interception" may be in place? On th= e >> surface, this presents as a carrier issue, but I really don't have a way >> push it onto them since it appears the calls were legitimate. As far as >> that "analytics department" recording we get when calling the number bac= k, >> I can absolutely verify that is not a recording any of our phone platfor= ms >> would generate. >> >> Thanks! >> On Tue, 17 Feb at 2:15 PM , JosephTaylor wrote: >> >> Good Afternoon, >> >> Montreal has now received 4 phone calls from the following phone number = (Spam? >> BYRON GA (478) 654-9001) to the new client ring group. When we speak to = the >> caller, it is always a different person and when we ask for a phone numb= er, >> they provide a local Montreal number. When I call the 478 number back, i= t >> states this number serves as a caller ID for our analytics department. >> >> This started yesterday. Can someone please explain what this is and why >> the calls are not coming through to the office displaying the client's >> caller ID. >> >> Thank you, >> >> Joey Taylor >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> 514-907-5065 >> TheKey.ca >> [image: TheKey] >> >> > > -- > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1433306:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000186f20064b4247d9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect thanks Mark!=C2=A0 On Fri, Fe= b 20, 2026 at