----==_mimepart_69986f3c570b5_1ee152f5c4746897541c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Sounds good! =C2=A0Thanks for the update. =C2=A0I'll close this, for now.= =C2=A0 If / when you're able to obtain further details, just send a repl= y and the ticket should auto-reopen. Thanks,=C2=A0 Mark Warner = =0D =0D On=0D Fri, 20 Feb at 9:25 AM=0D , JosephTaylor wrote:=0D =0D =0D Hey Mark, Nothing yet (no calls on that lin= e since the end of day Tuesday). I tried reaching out to the callers who = came in from that number to find out what phone number they dialed. One w= as an older gentleman=C2=A0who did not remember and I have been unable to= get ahold of the other two. I will let you know as soon as a call comes= in again from that line=C2=A0 =0D =0D =0D On Fri, Feb 20, 2026 at 8:36=E2=80=AFAM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joey, =0D =0D I assume we haven't had another occurrence on this one? =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 17 Feb at 4:50 PM=0D =0D , Mark Warner wrote:= =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D When you queried the callers, were you able to ascertain and confirm exa= ctly what number they were dialing in order to reach the office?=C2=A0 If= not, and it happens again, please try to collect that info the best you = can. =0D =0D =0D =0D I have verified that the 9001 is not a Zoom or CallRail number of ours w= here, perhaps, some kind of "call interception" may be in place?=C2=A0 On= the surface, this presents as a carrier issue, but I really don't have a= way push it onto them since it appears the calls were legitimate.=C2=A0 = As far as that "analytics department" recording we get when calling the n= umber back, I can absolutely verify that is not a recording any of our ph= one platforms would generate. =0D =0D =0D =0D Thanks! =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 17 Feb at 2:15 PM=0D =0D , JosephTaylor wro= te:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Good Afternoon, Montreal has now received 4 phone calls from the follow= ing phone number (Spam? BYRON GA (478) 654-9001) to the new client ring g= roup. When we speak to the caller, it is always a different person and wh= en we ask for a phone number, they provide a local Montreal number. When = I call the 478 number back, it states this number serves as a caller ID f= or our analytics department. This started yesterday. Can someone please = explain what this is and why the calls are not coming through to the offi= ce displaying the client's caller ID. Thank you, =0D =0D Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D =0D 514-907-5065 =0D =0D TheKey.ca=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Mana