--000000000000817e0c06414716fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Melissa! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Oct 15, 2025 at 3:41=E2=80=AFPM Melissa Reyes wrote: > Tim - we can forego the rate increase for this client until March 2026. > Please be sure to adjust the rate at that time. Thanks, Melissa > > On Wed, Oct 15, 2025 at 11:48=E2=80=AFAM Timon Page wrote: > >> Hi Melissa >> >> As Tim is away, I am forwarding this correspondence to you that I >> received from one of our clients regarding the rate increase (see below)= . >> This live-in client has been with us since March of this year, her rate = is >> $500CDN/day, generating $15k+CDN/mo. ($3.5k weekly) in gross revenue wi= th >> a caregiver margin of 55%. I therefore strongly advise that we defer >> increasing her rate until next year when she has reached one year with u= s >> as a client. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> ---------- Forwarded message --------- >> From: Kathy Clarke >> Date: Wed, Oct 15, 2025 at 12:52=E2=80=AFPM >> Subject: Fwd: Annual Rate Adjustment >> To: Timon Page , Kristal Parris > kristal.parris@thekey.com> >> >> >> Hi Timon, >> >> I will not be agreeing to the increase in this live in rate. >> >> Sincerely, >> Kathy >> >> >> >> >> Sent from my iPhone >> >> Begin forwarded message: >> >> *From:* Billing >> *Date:* October 15, 2025 at 11:44:22=E2=80=AFAM EDT >> *To:* xyzkathyclarke@icloud.com, xyzkathyclarke@icloud.com, >> xyzkathyclarke@icloud.com >> *Subject:* *Annual Rate Adjustment* >> >> =EF=BB=BF [image: Company logo] >> >> Dear Mary Ann Clarke, >> >> We are writing to express our sincere gratitude for entrusting us with >> your homecare needs. It has been our privilege to serve you, and we deep= ly >> appreciate the trust you have placed in our team. >> >> As we continue to strive for excellence in our services, we wanted to >> take a moment to remind you of the terms in your service agreement, >> specifically as to adjustments to our rates to ensure that we can mainta= in >> the high standards of care that you deserve. Effective November 24, 2025= , >> there will be an increase to your rate. >> >> - Your Live In rate will be $520.00. >> >> Please feel free to reach out to (416) 488-8777 if you have any question= s >> or concerns regarding this rate adjustment. Our team is here to support = you >> every step of the way. >> >> Once again, we want to express our heartfelt appreciation for allowing u= s >> to be a part of your journey. Your trust and confidence in our services >> mean the world to us, and we look forward to continuing to serve you wit= h >> compassion and dedication. >> >> Warm regards, >> >> Timon Page >> >>