--0000000000008e8159064137b015 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim - we can forego the rate increase for this client until March 2026. Please be sure to adjust the rate at that time. Thanks, Melissa On Wed, Oct 15, 2025 at 11:48=E2=80=AFAM Timon Page = wrote: > Hi Melissa > > As Tim is away, I am forwarding this correspondence to you that I > received from one of our clients regarding the rate increase (see below). > This live-in client has been with us since March of this year, her rate i= s > $500CDN/day, generating $15k+CDN/mo. ($3.5k weekly) in gross revenue wit= h > a caregiver margin of 55%. I therefore strongly advise that we defer > increasing her rate until next year when she has reached one year with us > as a client. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > ---------- Forwarded message --------- > From: Kathy Clarke > Date: Wed, Oct 15, 2025 at 12:52=E2=80=AFPM > Subject: Fwd: Annual Rate Adjustment > To: Timon Page , Kristal Parris kristal.parris@thekey.com> > > > Hi Timon, > > I will not be agreeing to the increase in this live in rate. > > Sincerely, > Kathy > > > > > Sent from my iPhone > > Begin forwarded message: > > *From:* Billing > *Date:* October 15, 2025 at 11:44:22=E2=80=AFAM EDT > *To:* xyzkathyclarke@icloud.com, xyzkathyclarke@icloud.com, > xyzkathyclarke@icloud.com > *Subject:* *Annual Rate Adjustment* > > =EF=BB=BF [image: Company logo] > > Dear Mary Ann Clarke, > > We are writing to express our sincere gratitude for entrusting us with > your homecare needs. It has been our privilege to serve you, and we deepl= y > appreciate the trust you have placed in our team. > > As we continue to strive for excellence in our services, we wanted to tak= e > a moment to remind you of the terms in your service agreement, specifical= ly > as to adjustments to our rates to ensure that we can maintain the high > standards of care that you deserve. Effective November 24, 2025, there wi= ll > be an increase to your rate. > > - Your Live In rate will be $520.00. > > Please feel free to reach out to (416) 488-8777 if you have any questions > or concerns regarding this rate adjustment. Our team is here to support y= ou > every step of the way. > > Once again, we want to express our heartfelt appreciation for allowing us > to be a part of your journey. Your trust and confidence in our services > mean the world to us, and we look forward to continuing to serve you with > compassion and dedication. > > Warm regards, > > Timon Page > > General Manager > > timon.page@thekey.com > > --=20 *Melissa Reyes* President of Client Services(916)743-0530 --0000000000008e8159064137b015 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim - we can forego the rate increase=C2=A0for this client un= til March 2026. Please be sure=C2=A0to