Thank you !
*Mary Ellen Luera*
General Manager | TheKey
Mobile: 408.313.8939
Office: 408.356.0127
<http://www.thekey.com>
<https://search.google.com/local/writereview?placeid=ChIJ6_P0Nk4xjoARzBV8bgiOjTY>
On Tue, Mar 17, 2026 at 2:10 PM Tiffany Silton <tsilton@thekey.com> wrote:
> Hi Team,
>
> We wanted to inform you that a CareScout rate increase will go into*
> effect starting Monday*.
>
> HERE
> <https://docs.google.com/spreadsheets/d/13uXeYk_YULN9BbiKBYXct1CQZozwOfXka9yYYeakxjU/edit?usp=sharing>you
> will find the spreadsheet that houses:
>
> -
>
> The updated rates reflecting all new pricing
> -
>
> Updated rate cards for your reference and use
>
> As part of this update, there is also a change to the *Level 2 and Level
> 3 rate multipliers*:
>
> -
>
> Level 2 will be *1.15x the Level 1 rate*
> -
>
> Level 3 will be *1.30x the Level 1 rate*
>
> These adjustments are being made to better align with other carriers, as
> CareScout moves toward greater rate transparency across its network. The
> updated multipliers are already reflected in the spreadsheet attached.
>
> Additionally, all updates will be reflected in *Salesforce by Monday *to
> ensure consistency and avoid any disruption.
>
> Please take time to review these materials in advance so you are prepared
> to apply the correct rates moving forward and communicate any changes as
> needed.
>
> *GM Action Required:* Please share this information and the attached
> materials with your entire team to ensure full awareness and alignment
> ahead of Monday’s implementation.
>
> If you have any questions or need additional clarification, please reach
> out to your leadership team.
>
> Thank you for your continued partnership and support.
> Tiffany Silton
> National Director, Operations Strategy Enablement
>
> tsilton@thekey.com <https://brand.thekey.com/esg/tsilton@thekey.com>
> (760) 889-2188
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>