Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

----==_mimepart_69cc144cd5c3d_2577b735c038645a7 Content-Type: multipart/alternative; boundary="--==_mimepart_69cc144cd5b82_2577b735c03864455"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_69cc144cd5b82_2577b735c03864455 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Steve, It would not allow me to send the CCAs with the notices due= to exceeding file limits. Please find the attached CCAs for both clients= . Thank you! Regards, Marc Atkinson Team Leader Customer Co= ntact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Dire= ct Line marc.atkinson@thekey.com =0D =0D On=0D Tue, 31 Mar at 2:33 PM=0D , Marc Atkinson wrote:= =0D =0D =0D =0D =0D Hi Steve, =0D =0D We would appreciate your guidance and any details you can provide regard= ing two clients from Calgary AB CA, Mary Albo and Ray Albo. =0D =0D As of today, Mary has an overdue balance of $9,024.67 that has aged to 4= 4 days overdue and Ray has an overdue balance of $6,188.61 that has also = aged to 44 days overdue. Their daughter is being unresponsive to sending = full payment. At this time, we are going to email her the attached notice= s of service suspension if full payment is not received by this Friday, 4= /3.=C2=A0 =0D =0D We wanted to touch base with you before sending these to see if there is= anything in that notice of suspension that needs to be revised and to co= nfirm if there are any stipulations in terms of taking this approach to c= lients in Calgary AB CA? We want to ensure that we're covering our bases = and taking the appropriate action, to limit any liability by sending thes= e notices.=C2=A0 =0D =0D Any help would be appreciated. Also attached here are their most recent = CCAs, for your reference. =0D =0D Thank you! =0D =0D Regards, =0D =0D Marc Atkinson =0D Team Leader =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct Line =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D =0D On=0D Wed, 25 Feb at 9:17 AM=0D , Collections Team wrote:=0D =0D =0D =0D =0D ---------- Forwarded message --------- =0D =0D =0D =0D From: candicea@shaw.ca Date: Mon, Feb 23, 2026 at 12:= 49=E2=80=AFPM Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341= , 1242689, 1226207 To: Lito Delapena =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello, =0D =0D =C2=A0 I've been trying to unravel your most resent billing. =0D =0D =0D =0D =0D Invoice=C2=A0 1244341 for Mary Albo=C2=A0 =0D =0D Service date Jan 12 to 23 , 2026 =0D =0D =0D =0D =0D Service date Jan 14th=C2=A0is charged on two invoices for the same servic= e period. INV 1244341 and again on INV 1231897=C2=A0 =0D =0D Service date Jan 15th=C2=A0is charged on two invoices for the same servic= e date . INV 1244341 and again on INV=C2=A0 1231897 =0D =0D Service date=C2=A0 Jan=C2=A0 =C2=A016th=C2=A0 =C2=A0is charged on two inv= oices for the same service date . INV 1244341 and again on INV=C2=A0 1231= 897 =0D =0D Service date=C2=A0 Jan 19th=C2=A0 =C2=