Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--000000000000f44dce064e5668af Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The CCA's allow us to terminate services due to delinquent invoices. Do we want to give a full week from when we send notice though before we terminate? On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson = wrote: > Hi Steve, > > It would not allow me to send the CCAs with the notices due to exceeding > file limits. Please find the attached CCAs for both clients. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Tue, 31 Mar at 2:33 PM , Marc Atkinson wrote: > > Hi Steve, > > We would appreciate your guidance and any details you can provide > regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. > > As of today, Mary has an overdue balance of $9,024.67 that has aged to 44 > days overdue and Ray has an overdue balance of $6,188.61 that has also ag= ed > to 44 days overdue. Their daughter is being unresponsive to sending full > payment. At this time, we are going to email her the attached notices of > service suspension if full payment is not received by this Friday, 4/3. > > We wanted to touch base with you before sending these to see if there is > anything in that notice of suspension that needs to be revised and to > confirm if there are any stipulations in terms of taking this approach to > clients in Calgary AB CA? We want to ensure that we're covering our bases > and taking the appropriate action, to limit any liability by sending thes= e > notices. > > Any help would be appreciated. Also attached here are their most recent > CCAs, for your reference. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Wed, 25 Feb at 9:17 AM , Collections Team > wrote: > > ---------- Forwarded message --------- > > From: candicea@shaw.ca > Date: Mon, Feb 23, 2026 at 12:49=E2=80=AFPM > Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, > 1226207 > To: Lito Delapena > > > Hello, > I've been trying to unravel your most resent billing. > > Invoice 1244341 for Mary Albo > Service date Jan 12 to 23 , 2026 > > Service date Jan 14th is charged on two invoices for the same service > period. INV 1244341 and again on INV 1231897 > Service date Jan 15th is charged on two invoices for the same service > date . INV 1244341 and again on INV 1231897 > Service date Jan 16th is charged on two invoices for the same servic= e > date . INV 1244341 and again on INV 1231897 > Service date Jan 19th is charged on two invoices for the same service > date . INV 1244341 and again on INV 1231897 > Service date Jan 21st is charged on two invoices for the same > service date . INV 1244341 and again on INV 1231897 >