--000000000000747111064528cf12 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, These are the accounts we spoke of two weeks ago during the CDHC call you scheduled on 11/25. I am going to schedule a call for tomorrow morning to discuss in detail. To answer your question concerning the submissions, there haven't been any changes to the way PSG submits invoices to the Blue Cross Portal. The people that have been submitting the invoices are the same as they always were. Thank you. On Thu, Dec 4, 2025 at 6:10=E2=80=AFPM Chuck Terlesky wrote: > Hi Marc, > > Who is the person responsible for entering the client amounts into the > AHS/CDHC website? > > Has this person changed over the past year? > > Was there an attempt by your team to dive deeper into any of the response= s > by AHS? > > Could you explain why the reconciliation of the amounts to be moved to th= e > client's side was not completed monthly or earlier in the year? I would > like to know this because I will have many angry clients calling me > tomorrow. > > Thanks, > Chuck > > -- > Chuck Terlesky B.A., CCPE > General Manager > Calgary, Alberta > > Calgary: 403-301-3777 > > TheKey.ca > > [image: TheKey] > > --=20 Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 marc.atkinson@thekey.com [image: logo-the-key.svg] --000000000000747111064528cf12 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, These a= re the accounts we spoke of two weeks ago during the CDHC call you schedule= d on 11/25. I am going to schedule a call for tomorrow morning to discuss i= n detail. To answer your question concerning the s= ubmissions, there haven't been any changes to the way PSG submits invoi= ces to the Blue Cross Portal. The people that have been submitting the invo= ices are the same as they always were. Thank you. On Thu, Dec 4, 2025 at 6:10=E2=80=AFPM Chuck Terlesky <= ; cterlesky@thekey.com > wrote= : Hi=C2=A0Marc, Who is the person re= sponsible for entering the client amounts into the AHS/CDHC website?=C2=A0 Has this person changed over the past year? Was there an attempt by you= r team to dive deeper into any of the responses by AHS? Could you explain= why the reconciliation of the amounts to be moved to the client's side= was not completed monthly or earlier in the year? I would like to know thi= s because I will have many angry clients calling me tomorrow.=C2=A0 Thank= s, Chuck -- Chuck Terlesky B.A.= , CCPE General Manager Calgary, Alberta Calgary: 403= -301-3777 <p dir=3D"ltr" style=3D= "lin