--0000000000006ace2b064528e0f4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the meeting tomorrow - what is the employees name who is entering in the submissions? Can you have them attend the meeting that you set for tomorrow morning? Thanks Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] On Thu, Dec 4, 2025 at 4:37=E2=80=AFPM Marc Atkinson wrote: > Hi Chuck, > > These are the accounts we spoke of two weeks ago during the CDHC call you > scheduled on 11/25. I am going to schedule a call for tomorrow morning to > discuss in detail. > > To answer your question concerning the submissions, there haven't been an= y > changes to the way PSG submits invoices to the Blue Cross Portal. The > people that have been submitting the invoices are the same as they always > were. > > > Thank you. > > > > On Thu, Dec 4, 2025 at 6:10=E2=80=AFPM Chuck Terlesky > wrote: > >> Hi Marc, >> >> Who is the person responsible for entering the client amounts into the >> AHS/CDHC website? >> >> Has this person changed over the past year? >> >> Was there an attempt by your team to dive deeper into any of the >> responses by AHS? >> >> Could you explain why the reconciliation of the amounts to be moved to >> the client's side was not completed monthly or earlier in the year? I wo= uld >> like to know this because I will have many angry clients calling me >> tomorrow. >> >> Thanks, >> Chuck >> >> -- >> Chuck Terlesky B.A., CCPE >> General Manager >> Calgary, Alberta >> >> Calgary: 403-301-3777 >> >> TheKey.ca >> >> [image: TheKey] >> >> > > -- > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > > > --0000000000006ace2b064528e0f4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the meeting tomorrow - what is the employees n= ame who is entering in the submissions? Can you have them attend the meetin= g that you set for tomorrow morning? Thanks Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca =C2=A0=C2=A0 On Thu, Dec 4, 2025 at 4:37=E2= =80=AFPM Marc Atkinson < marc= .atkinson@thekey.com > wrote: <blockquote class=3D"gmail_quo= te" style=3D"margin:0 0 0 .8ex;border-lef