Re: 150290 CDHC - Reconciliation of Denials/ Overpayments & Confirm Correct Invoicing: Payments 985066, 985068, 993859, 993860, 1007416, & 1007419 - [#1341955]

--000000000000b01bc206468c3231 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck and Shawntel, Yes, we can find time on both of your calendars to connect on the write off= s Recap: Tho Nguyen - $ 3408.08 Minh Nguyen- $270.56 Clients son Thomas agreed to move the hours from their other agency and utilize the key for all approved hours so they do not have any overages Lorraine Monette- $10,405.53 but Marc will be negotiating a discounted settlement of $5,202.76 Mary Albo- $10,002.90 Ray Albo- $8,270.38 Marc's attempts to discuss the balance with Candace were unsuccessful as Candace advised she was out shopping and did not have an opportunity to review the balances owed. She did initially advise that they did not want to pay for the balance due to multiple agency billing but I feel it is their responsibility as CDHC paid their portion. Would the Albos be willing to only use TheKey for their services to avoid the multiple agency billing and them having to pay out of pocket? We will find time time on everyone's calendar for tomorrow to discuss these write offs Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Thu, Dec 18, 2025 at 3:38=E2=80=AFPM Chuck Terlesky wrote: > Hi Marc, > > Can you schedule a call with me on Monday/Tuesday to discuss write offs? > > Chuck. > > On Thu, Dec 18, 2025 at 2:02=E2=80=AFPM Shawntel Sousa wrote: > >> Hi, >> >> I don=E2=80=99t think that there is anything that can be done about them= . I just >> know that the daughter for Thomas, Tho, and Minh is very upset and canno= t >> afford to pay anything so as far as I was aware, I believe it was said t= hat >> we would be writing it off. I=E2=80=99m just not sure where we stand on = that and >> she=E2=80=99s very confused and worried still. >> >> I have been able to get her to move all of her client directed home care >> hours over to our organization. She was using about 50 hours with anothe= r >> company, but she will be putting all of the hours with us so that way we >> can track the hours and she doesn=E2=80=99t have any more overage going = forward, >> including December. >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Thu, Dec 18, 2025 at 1:56=E2=80=AFPM Marc Atkinson >> wrote: >> >>> Hi Chuck and Shawntel, >>> >>> We want to follow up to see if your office has been able to review the >>> table showing the latest round of CDHC denials? To ensure we are all on= the >>> same page moving forward, we would like your office's guidance on how t= o >>> proceed with the balances for each client. >>> >>> Thank you. >>> >>> Regards, >>> >>> Marc Atkinson >>> Senior Client Account Specialist >>> Customer Contact & Collections Center >>> 866-226-1702 - Main Line >>> 239-264-1290 - Direct >>> billing@thekey.com >>> >>> On Tue, 16 Dec at 4:28 PM , Marc Atkinson >>> wrote: >>> Hi Sh