Re: 150290 CDHC - Reconciliation of Denials/ Overpayments & Confirm Correct Invoicing: Payments 985066, 985068, 993859, 993860, 1007416, & 1007419 - [#1341955]

--00000000000021a34d064642756d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, Can you schedule a call with me on Monday/Tuesday to discuss write offs? Chuck. On Thu, Dec 18, 2025 at 2:02=E2=80=AFPM Shawntel Sousa = wrote: > Hi, > > I don=E2=80=99t think that there is anything that can be done about them.= I just > know that the daughter for Thomas, Tho, and Minh is very upset and cannot > afford to pay anything so as far as I was aware, I believe it was said th= at > we would be writing it off. I=E2=80=99m just not sure where we stand on t= hat and > she=E2=80=99s very confused and worried still. > > I have been able to get her to move all of her client directed home care > hours over to our organization. She was using about 50 hours with another > company, but she will be putting all of the hours with us so that way we > can track the hours and she doesn=E2=80=99t have any more overage going f= orward, > including December. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Thu, Dec 18, 2025 at 1:56=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Chuck and Shawntel, >> >> We want to follow up to see if your office has been able to review the >> table showing the latest round of CDHC denials? To ensure we are all on = the >> same page moving forward, we would like your office's guidance on how to >> proceed with the balances for each client. >> >> Thank you. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Tue, 16 Dec at 4:28 PM , Marc Atkinson >> wrote: >> Hi Shawntel and Chuck, >> >> Please see below for the information concerning the latest round of CDHC >> denials, for DOS covering 11/17-11/28. These notices were just received = and >> not discussed in any of our meetings. >> >> Please review and advise on how your office wants to proceed with these >> clients and balances. >> >> Thank you. >> >> >> Client Date of Service Explanation Number Reason Claimed Amount CDHC >> Payment Amount to Move to Client >> 146691 Mary Albo CDHC 11/17/2025 39297 The frequency limitation for this >> service has been exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/19/2025 39297 The frequency limitation for this service has been >> exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/20/2025 39297 The frequency limitation for this service has been >> exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/21/2025 39297 The frequency limitation for this service has been >> exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/24/2025 39297 The frequency limitation for this service has been >> exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/26/2025 39297 The frequency limitation for this service has been >> exceeded - Exceeded Hours $68.06 $0.00 $68.06 >> 11/27/2025 39297 The frequency