----==_mimepart_698b63e339c23_21b5fe9c19798838 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chris , It looks like your admin account is still active . Are you= recieving an error message ? =E2=80=8BWould you be able to send over a = screenshot of what your seeing when attempting to log in . Thanks,= =C2=A0 Briana Del Real =0D =0D On=0D Tue, 10 Feb at 11:49 AM=0D , Chris Brown wrot= e:=0D =0D =0D Calgary =0D =0D =0D On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D What locations should you have access too? =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 10:58 AM=0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi, =0D =0D =0D =0D Could you=C2=A0please work with=C2=A0@Chris Brown=C2=A0to correct his ac= cess issues with Clearcare =0D =0D =0D =0D Thanks =0D =0D =0D =0D -- =0D =0D =0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey =0D =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepart_698b63e339c23_21b5fe9c19798838 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Chris , =0D =0D It looks like your admin account is still active . Are y= ou recieving an error message ? =0D =E2=80=8BWould you be able to send over a screenshot of = what your seeing when attempting to log in . =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D On=0D Tue, 10 Feb at 11:49 AM=0D , Chris Brown <= chris.brown@thekey.com> wrote:=0D =0D =0D =0D Calgary =0D =0D =0D On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Briana Del Real < clear= caresupport@homecareassistance.com > wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D What locations should you have access too? =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D