--000000000000abc1ba064c209529 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thank you for getting back so quickly. Google Meet and Zoom have always been a problem since the beginning. Nothing was said from Teams but I'll do a test in about 30 minutes to verify. I've tried different types of earplugs. I have been working from my phone to prevent this from happening. Thanks Le mar. 3 mars 2026, =C3=A0 10 h 25, Rohit Biswas a =C3=A9crit : > Hi Isabelle, > > Thank you for reporting the issue with the audio jack. > > To help us narrow this down, could you please confirm: > > > - Whether the muffled audio issue occurs in *all applications* or only > in a *specific one* (for example, Zoom, Google Meet) > - Since *when* you first started noticing this issue > > Once we have this information, we can proceed with the appropriate > troubleshooting steps or schedule further assistance if needed. > > Thank you for your help. > > Thanks, > Rohit Biswas > Service Desk Engineer > rohit.biswas@thekey.com > Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com > TheKey.com > > We are Happy to Assist You! > On Tue, 3 Mar at 10:14 AM , Isabelle Grondin > wrote: > > Hi, > > I think there is an issue with the audio jack on my laptop. My voice > sounds muffled during calls. I=E2=80=99ve tried using different headsets = but the > problem persists. Could you please help me check this? > > Thanks, > Isabelle > > Isabelle Grondin > *Directrice du d=C3=A9veloppement client / **Home Care Liaison* > Cell : 438-699-9311 Bur : 514-907-5065 > TheKey.ca > > [image: TheKey] > > 1453190:611100 > --=20 Isabelle Grondin *Directrice du d=C3=A9veloppement client / **Home Care Liaison* Cell : 438-699-9311 Bur : 514-907-5065 TheKey.ca [image: TheKey] --000000000000abc1ba064c209529 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =C2=A0 Hi, Thank you for getting back s= o quickly. Google Meet and Zoom have always been a problem since the beginning. Nothin= g was said from Teams but I'll do a test in about 30 minutes to verify.= I've tried different types of earplugs. I have been working = from=C2=A0my phone to prevent this from happening. Thanks Le mar. 3 mars 2026, =C3=A0 10 h 25, Roh= it Biswas < itsupport@thekey.com > a =C3=A9crit=C2=A0: Hi Isabelle,=C2=A0 Thank you for reporting the issue with the audio jack. To help us narrow this down, could you please confirm: Whether the muffled audio issue occurs in all appli= cations or only in a specific one (for example, Z= oom, Google Meet) Since when you first started noticing this issue Once we have this information, we can proceed with the appropriate tro= ubleshooting steps or schedule further assistance if needed. Thank you for your help. Thanks,=C2=A0 Rohit Biswas Service Desk Engineer rohit.biswas@thekey.com Contact IT Supp= ort 24*7 @ (888)838-1955 =C2=A0| =C2=A0 <sp