----==_mimepart_69a6fd6777b60_1ed7fc06078424755bd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Isabelle,=C2=A0 Thank you for reporting the issue with the audio = jack. To help us narrow this down, could you please confirm: Whe= ther the muffled audio issue occurs in all applications or only in a spec= ific one (for example, Zoom, Google Meet) Since when you first started n= oticing this issue Once we have this information, we can proceed with t= he appropriate troubleshooting steps or schedule further assistance if ne= eded. Thank you for your help. Thanks,=C2=A0 Rohit Biswas Servic= e Desk Engineer rohit.biswas@thekey.com Contact IT Support 24*7 @ = (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com We are Happ= y to Assist You! =0D =0D On=0D Tue, 3 Mar at 10:14 AM=0D , Isabelle Grondin wrote:=0D =0D =0D =0D =C2=A0Hi,=C2=A0 =0D =0D I think there is an issue with the audio jack on my laptop. My voice sou= nds muffled during calls. I=E2=80=99ve tried using different headsets but= the problem persists. Could you please help me check this?=C2=A0=C2=A0 =0D= =0D Thanks, =0D Isabelle =0D =0D =0D =0D =0D Isabelle Grondin=0D =0D =0D Directrice du d=C3=A9veloppement client /=C2=A0Home Care Liaison=0D =0D =0D Cell :=C2=A0438-699-9311=C2=A0=C2=A0Bur :=C2=A0514-907-5065=0D =0D =0D TheKey.ca=0D =0D =0D =0D =0D =0D ----==_mimepart_69a6fd6777b60_1ed7fc06078424755bd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Isabelle,=C2=A0 =0D =0D =0D Thank you for reporting the issue with the audio jack. =0D =0D To help us narrow this down, could you please confirm: =0D =0D =0D Whether the muffled audio issue occurs in all app= lications or only in a specific one (for exampl= e, Zoom, Google Meet) =0D Since when you first started noticing this issue =0D =0D Once we have this information, we can proceed with the appropriate t= roubleshooting steps or schedule further assistance if needed. =0D =0D Thank you for your help. =0D =0D =0D Thanks,=C2=A0 =0D Rohit Biswas =0D Service Desk Enginee= r =0D =0D =0D rohit.biswas@thekey.com =0D =0D Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com =0D =0D TheKey.com =0D =0D =0D <span style=3D'background-color: rgb(195, 214, 155); font-family: