--000000000000f57fec063ed9e2b9 Content-Type: multipart/related; boundary="000000000000f57feb063ed9e2b8" --000000000000f57feb063ed9e2b8 Content-Type: multipart/alternative; boundary="000000000000f57fe9063ed9e2b7" --000000000000f57fe9063ed9e2b7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Anotte, This is in regards to the conversation below from last week. I have also attached a photo from Mandy's coupa account last week. We are trying to understand how this happened and see if we need to get Mandy an updated card along with any other precautions to make sure it does not happen again. On Mon, Sep 15, 2025 at 12:35=E2=80=AFPM Anotte Francois wrote: > I do not see a $4K expense report for Mandy in Coupa. > > On Mon, Sep 15, 2025 at 12:29=E2=80=AFPM Will Reid wro= te: > >> I=E2=80=99m referring to this report. I=E2=80=99m concerned that over $4= ,000 were >> expensed to Cincinnati in error. I=E2=80=99d like to understand how that= happened >> and confirm that there are no security concerns with Mandy=E2=80=99s car= d/Coupa >> account. >> >> Thanks >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Mon, Sep 15, 2025 at 12:06=E2=80=AFPM Anotte Francois > anotte.francois@thekey.com> wrote: >> >>> Hi Will, >>> >>> What expenses are hitting your P&L? >>> >>> The below report is a $0 report with no expenses, all the transactions >>> were credited. >>> >>> Are you referring to a different report? >>> >>> [image: image.png] >>> >>> >>> >>> On Mon, Sep 15, 2025 at 9:56=E2=80=AFAM Will Reid wr= ote: >>> >>>> Anotte, >>>> Please confirm these charges have been removed from our P&L today. >>>> >>>> Should Mandy get a new card? Do we know what happened? >>>> >>>> Thanks >>>> >>>> *Will Reid* >>>> >>>> Partner | TheKey >>>> >>>> Mobile: 513.707.2304 >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Sep 15, 2025 at 9:49=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> We still have not gotten any resolution on this issue. Anotte, can yo= u >>>>> please advise on next steps? >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Coupa Approval Notifications >>>>> Date: Sun, Sep 14, 2025 at 4:37=E2=80=AFPM >>>>> Subject: Reminder: Approval Request for Mandy Bronner - Expense Repor= t >>>>> #22671 >>>>> To: >>>>> >>>>> >>>>> Powered by >>>>> [image: Coupa Software] >>>>> [image: TheKey, LLC] >>>>> >>>>> Reminder: Approval Request for Mandy Bronner - Expense Report #22671 >>>>> Hi Laura, >>>>> >>>>> *Just a friendly reminder: Expense Report #22671 requires your >>>>> approval. A rejection comment is needed to reject this approval reque= st.* >>>>> >>>>> Title >>>>> MasterCard - August 2025 - XXXXXXXXXXXX8293 >>>>> Expensed By >>>>> Mandy Bronner >>>>> Total >>>>> 0.00 USD >>>>> Reimburse to Employee >>>>> 0.00 USD >>>>> Approve >>>>> View Expense Report >>>>> >>>>> Approve >>>>> >>>>> >>>>> View Expense Report >>>>> >>>>> See a reason to reject? >>>>> Oth