--000000000000a0b54b0646c9248b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all, I'm replying on Monica's behalf since she is on PTO until next year. This WellSky bug was first reported on August 9, 2025, and has been reported several times since. The last report was on December 5 and Steve from WellSky replied that a fix could probably be deployed in late January, but is not in their list of priority. On Wed, Dec 24, 2025 at 11:57=E2=80=AFAM Joey Taylor wrote: > Hi Donny, > > Yes, the Wellsky links were only posted as IT needs them for the > integration. > 1. Nadia Nubani - December 18th > 2. Marc Grisaru - December 12th > 3. Audrey Williams - Has not started yet (Dec 25th SOC) > All 3 are for Montreal. > > Thanks, > > > On Wed, Dec 24, 2025 at 12:52=E2=80=AFPM Donny Deshotels donny.deshotels@thekey.com> wrote: > >> Can someone provide examples of clients affected? Client name, start >> date, client/patient ID, site. I'd prefer these details over links to >> Wellsky. >> >> Donny Deshotels >> phone: 225-916-9227 >> VP of Data & Analytics >> TheKey >> >> On Wed, Dec 24, 2025, 11:34=E2=80=AFAM Audra Williams wrote: >> >>> Monica, any updates on how we can get this corrected? It only seems to >>> be Canada. >>> >>> Also, Donny are these pulling over to reporting. I want to say yes they >>> are but would rather validate that with you to be certain. >>> >>> Best, >>> >>> Audra Williams >>> Director, Divisional Operations >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >>> >>> On Wed, Dec 24, 2025 at 8:48=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Morning, >>>> >>>> Here is the 3rd integration error in Montreal for December. >>>> "Error calculating input for field 'condition': comparison of >>>> Workato::Types::UnicodeString with 1 failed" >>>> >>>> As suggested, I manually reactivate the profile in ClearCare. >>>> >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000XihUTYAZ/view?uid=3D17665934211197698 >>>> and >>>> https://montreal.clearcareonline.ca/clients/1000000000069046/ >>>> >>>> Thank you, >>>> >>>> On Wed, Dec 17, 2025 at 4:23=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> I have another client with the same code: >>>>> "Error calculating input for field 'condition': comparison of >>>>> Workato::Types::UnicodeString with 1 failed" >>>>> >>>>> As suggested, I manually reactivate the profile in ClearCare. >>>>> @Timothy Thomas @Audra Williams A= re >>>>> these clients being integrated in the metrics generated for bonuses >>>>> (revenue, SOC, etc) if they are not being properly integrated between >>>>> Wellsky and Salesforce as the issue from December 11th is still not >>>>> resolved. >>>>> >>>>> https://montreal.clearcareonline.ca/clients/1000000000094962/ >>>>> and >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunit= y/006UH00000XPRJnYAP/view >>>>> >>>>> Thank you,