--0000000000009490ff0646b66340 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Donny, Yes, the Wellsky links were only posted as IT needs them for the integration. 1. Nadia Nubani - December 18th 2. Marc Grisaru - December 12th 3. Audrey Williams - Has not started yet (Dec 25th SOC) All 3 are for Montreal. Thanks, On Wed, Dec 24, 2025 at 12:52=E2=80=AFPM Donny Deshotels wrote: > Can someone provide examples of clients affected? Client name, start date= , > client/patient ID, site. I'd prefer these details over links to Wellsky. > > Donny Deshotels > phone: 225-916-9227 > VP of Data & Analytics > TheKey > > On Wed, Dec 24, 2025, 11:34=E2=80=AFAM Audra Williams = wrote: > >> Monica, any updates on how we can get this corrected? It only seems to >> be Canada. >> >> Also, Donny are these pulling over to reporting. I want to say yes they >> are but would rather validate that with you to be certain. >> >> Best, >> >> Audra Williams >> Director, Divisional Operations >> audraw@thekey.com >> Mobile: (425) 757-7027 >> https://thekey.com >> >> >> >> On Wed, Dec 24, 2025 at 8:48=E2=80=AFAM Joey Taylor >> wrote: >> >>> Good Morning, >>> >>> Here is the 3rd integration error in Montreal for December. >>> "Error calculating input for field 'condition': comparison of >>> Workato::Types::UnicodeString with 1 failed" >>> >>> As suggested, I manually reactivate the profile in ClearCare. >>> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000XihUTYAZ/view?uid=3D17665934211197698 >>> and >>> https://montreal.clearcareonline.ca/clients/1000000000069046/ >>> >>> Thank you, >>> >>> On Wed, Dec 17, 2025 at 4:23=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> I have another client with the same code: >>>> "Error calculating input for field 'condition': comparison of >>>> Workato::Types::UnicodeString with 1 failed" >>>> >>>> As suggested, I manually reactivate the profile in ClearCare. >>>> @Timothy Thomas @Audra Williams Ar= e >>>> these clients being integrated in the metrics generated for bonuses >>>> (revenue, SOC, etc) if they are not being properly integrated between >>>> Wellsky and Salesforce as the issue from December 11th is still not >>>> resolved. >>>> >>>> https://montreal.clearcareonline.ca/clients/1000000000094962/ >>>> and >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000XPRJnYAP/view >>>> >>>> Thank you, >>>> >>>> On Fri, Dec 12, 2025 at 1:07=E2=80=AFPM Briana Del Real >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>>> Hi JosephTaylor, >>>>> >>>>> The issue is actively being worked on by wellsky. I suggest reaching >>>>> out to salesforce for=E2=80=8B support to see if there is a current w= orkaround . >>>>> >>>>> >>>>> Thanks >>>>> >>>>> Briana Del Real >>>>> >>>>> >>>>> >>>>> On Thu, 11 Dec at 11:59 PM , JosephTaylor >>>> joey.taylor@homecareassistance.com> wrote: >>>>> Thanks Briana! I have react