Chad-
This particular client started 2 years ago receiving 5 days a week of care,
and then eventually added Sunday first, then a Saturday in the
last year-which is wonderful. She didn't want the full weekend at first,
however , which would have set us up better to find a caregiver to fill
both days ongoing. Since wanting us to add a Saturday she also specified
that she only wanted a caregiver in that shift if the person is willing to
be ongoing. We have managed to find a caregiver that will go EO Saturday
ongoing but still have an opposing Saturday open each month at times that
is open. So at most we have 2 shift gaps a month. All of the new
caregivers we have talked into trying out the assistance of this client EO
saturday ongoing have not wanted to return due to the high level of care
needs this particular client needs due to his hoyer lift, and the demands
they receive from his wife while there. Recently he has also started making
sexual comments to the caregivers, making them uncomfortable, that we have
discussed with his wife but we also understand are all part of his disease
process. We have been very consistent for 2 years with 6 days of care and 7
days every other week. We also sometimes pay non billable OT for one of his
current caregivers to pick up the Saturday that is open every other
Saturday. I am surprised she gave us a score this low due to this. She
always raves about her current care team to us.
Is there anything else I can assist you with regarding this?
On Wed, Aug 21, 2024 at 11:48 AM Chad Everitt <chad.everitt@thekey.com>
wrote:
> Hi Ali,
>
> Could you please look into the below client survey and circle back with
> your findings? Please include data on the dates and shifts that were not
> filled and why.
>
>
> https://hca.medallia.com/sso/hca/applications/ex_WEB-9/pages/215?roleId=706&f.question-score=k_bp_main_score_scale&f.timeperiod=360&f.reporting-date=e_responsedate&surveyid=%22409557%22&responseId=%22409557%22&invitationId=%22409557%22
>
> Thanks
> Chad
>
>
>
>
> *Chad Everitt*
> President- East Division & Canada
> Mobile: 202.262.8318
> [image: TheKey] <https://homecareassistance.com/>
>
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apuckett@thekey.com
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