--0000000000000dcfd70645264dfd Content-Type: multipart/alternative; boundary="0000000000000dcfd60645264dfc" --0000000000000dcfd60645264dfc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable When we transferred all of our phone lines onto this account I never set a PIN on the account. What is the best way to recover what is set or set a new PIN? On Thu, Dec 4, 2025 at 3:25=E2=80=AFPM Trish Nguyen wrote: > Hi Sheba, > > Please see below. > > The following details are required: > *Authorized Contact's full name*( if they can be included in email > chain): Timothy Thomas, email tt@thekey.com is the current contact on > the account. > Email address: ap-invoice@thekey.com (OLD), utility_rent@thekey.com (NEW) > 4-digit PIN (if PIN on account) - We are unable to provide this > information as we do not have it on file. Is there another way to retriev= e > the information or another way to authenticate the request? > > > *Best regards,* > > Trish Nguyen > > Sr. Accounts Payable | TheKey > > *Trish.nguyen@thekey.com * > > > > > > > > On Thu, Dec 4, 2025 at 10:28=E2=80=AFAM Rogers Business Support rogers.businesssupport@rci.rogers.com> wrote: > >> Hello Trish, >> >> Thank you for reaching out to us and I hope your day is going great so >> far! >> >> >> In order to be able to provide you with the most efficient service >> without compromising any sensitive account information, we will need the >> following information: >> >> The following details are required: >> *Authorized Contact's full name*( if they can be included in email chain= ) >> Email address: >> 4-digit PIN (if PIN on account) >> >> Please confirm the required authentication information and we can proces= s >> the request. By including this information in each new request you will = be >> served faster. >> >> We Appreciate your understanding and continued business with Rogers. Hav= e >> a great day. >> >> *Sheba Zaidi* >> * Business Customer Service * >> TEL: 1-877-274-3375 >> >> * Business Self-Serve is now even better!* >> View your real-time data usage & manage access, review & pay your >> invoices, manage your wireless lines and more! >> Access Business Self-Serve via MyBusiness Hub >> 24/7/365. >> >> >> >> --------------- Original Message --------------- >> *From:* Trish Nguyen [trish.nguyen@thekey.com] >> *Sent:* 12/2/2025 3:14 PM >> *To:* rogers.businesssupport@rci.rogers.com >> *Subject:* HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - >> Email Update >> >> Hello, >> >> We are currently received a MFA through an email that is no longer activ= e >> (ap-invoices@thekey.com) and unable to make an update to a new email in >> the Rogers Business portal. >> >> Please review and advise if you can help to update the email that should >> receive the MFA is utility_rent@thekey.com for account # 7-8597-6853. >> >> >> >> >> *Best regards,* >> Trish Nguyen >> Sr. Accounts Payable | TheKey >> *Trish.nguyen@thekey.com * >> >> >> >> >> >> >> >> -----------