--000000000000910d120645261fef Content-Type: multipart/alternative; boundary="000000000000910d110645261fee" --000000000000910d110645261fee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sheba, Please see below. The following details are required: *Authorized Contact's full name*( if they can be included in email chain): Timothy Thomas, email tt@thekey.com is the current contact on the account. Email address: ap-invoice@thekey.com (OLD), utility_rent@thekey.com (NEW) 4-digit PIN (if PIN on account) - We are unable to provide this information as we do not have it on file. Is there another way to retrieve the information or another way to authenticate the request? *Best regards,* Trish Nguyen Sr. Accounts Payable | TheKey *Trish.nguyen@thekey.com * On Thu, Dec 4, 2025 at 10:28=E2=80=AFAM Rogers Business Support wrote: > Hello Trish, > > Thank you for reaching out to us and I hope your day is going great so fa= r! > > > In order to be able to provide you with the most efficient service withou= t > compromising any sensitive account information, we will need the followin= g > information: > > The following details are required: > *Authorized Contact's full name*( if they can be included in email chain) > Email address: > 4-digit PIN (if PIN on account) > > Please confirm the required authentication information and we can process > the request. By including this information in each new request you will b= e > served faster. > > We Appreciate your understanding and continued business with Rogers. Have > a great day. > > *Sheba Zaidi* > * Business Customer Service * > TEL: 1-877-274-3375 > > * Business Self-Serve is now even better!* > View your real-time data usage & manage access, review & pay your > invoices, manage your wireless lines and more! > Access Business Self-Serve via MyBusiness Hub > 24/7/365. > > > > --------------- Original Message --------------- > *From:* Trish Nguyen [trish.nguyen@thekey.com] > *Sent:* 12/2/2025 3:14 PM > *To:* rogers.businesssupport@rci.rogers.com > *Subject:* HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - > Email Update > > Hello, > > We are currently received a MFA through an email that is no longer active= ( > ap-invoices@thekey.com) and unable to make an update to a new email in > the Rogers Business portal. > > Please review and advise if you can help to update the email that should > receive the MFA is utility_rent@thekey.com for account # 7-8597-6853. > > > > > *Best regards,* > Trish Nguyen > Sr. Accounts Payable | TheKey > *Trish.nguyen@thekey.com * > > > > > > > > ------------------------------ > Canada's Largest and Most Reliable 5G Network > > This communication is confidential. We only send and receive email on the > basis of the terms set out at https://www.rogers.com/emailnotice > > > > > Le r=C3=A9seau 5G le plus =C3=A9tendu et le plus fiable au pays > > Ce message est confidentiel. Notre transmission et r=C3=A9ception de cour= riels > se fait st