--000000000000b8746c064bbc3480 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Subham, Despite following those steps, she has still been unsuccessful in gaining access to Salesforce. I suspect the issue may be related to her email address, as her previous one is very similar to her current one. Her email is jessica.groen1@thekey.com. Could you please confirm if the access is associated with that specific address? *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Feb 26, 2026 at 8:50=E2=80=AFAM Subham Banerjee wrote: > Hi Shawntel, > > Good Morning! > > I checked internally and seems she already have the access to Salesforce, > Could you please ask her to login with her key email account and try to > login Salesforce from App Tray. > > If she is facing any particular issues, Please let us know with relevant > details and error screen shots. > =E2=80=8B > > Warm Regards, > > *Subham Banerjee* > *Senior Engineer* > *(417) 212-7039 | *subham.banerjee@thekey.com > > [image: TheKey] > > > > On Thu, 26 Feb at 10:27 AM , Shawntel Sousa wrote: > > Hi team, > > Jessica has recently transitioned into a CSM role and requires Salesforce > access. > > She initially requested assistance on February 11 and was informed that > the Salesforce team would help; however, she has not yet received a > follow-up. Currently, she is receiving an error message directing her to > contact her administrator when she attempts to log in. > > Could you please prioritize this request as she needs access to fulfill > her role? Your help is greatly appreciated. > > *Respectfully, * > *Shawntel Sousa, LPN* > Client Success Manager | TheKey > Mobile: 403-305-6588 Office: 403-301-3777 > > > > 1446589:611100 > --000000000000b8746c064bbc3480 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Subham, Despite following th= ose steps, she has still been unsuccessful in gaining access to Salesforce.= I suspect the issue may be related to her email add= ress, as her previous one is very similar to her current one. Her email is = jessica.groen1@thekey.com .= Could you please confirm if the access is associated with that specific ad= dress? Respectfull= y,=C2=A0 Shawntel Sousa, LPN C= lient Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 <span style=3D"font-size:10pt;font-fami= ly:Verdana,sans-serif;color:#1155cc;background-color:tran