----==_mimepart_69a06bdb3ef8b_2041fa79e1811842392 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 Good Morning! I checked internally and seems s= he already have the access to Salesforce, Could you please ask her to log= in with her key email account and try to login Salesforce from App Tray.=C2= =A0 If she is facing any particular issues, Please let us know with = relevant details and error screen shots.=C2=A0 =E2=80=8B Warm Re= gards, Subham Banerjee Senior Engineer (417) 212-7039 |=C2=A0subham= .banerjee@thekey.com=C2=A0 =0D =0D On=0D Thu, 26 Feb at 10:27 AM=0D , Shawntel Sousa wrote:= =0D =0D =0D Hi team, Jessica has recently transitioned = into a CSM role and requires Salesforce access. She initially requested = assistance on February 11 and was informed that the Salesforce team would= help; however, she has not yet received a follow-up. Currently, she is r= eceiving an error message directing her to contact her administrator when= she attempts to log in. Could you please prioritize this request as she= needs access to fulfill her role? Your help is greatly appreciated. = Respectfully,=C2=A0 =0D =0D Shawntel Sousa, LPN =0D =0D =0D Client Success Manager | TheKey=0D =0D Mobile: 403-305-6588=0D Office: 403-301-3777=0D =0D =0D =0D =0D =0D ----==_mimepart_69a06bdb3ef8b_2041fa79e1811842392 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Shawntel,=C2=A0 =0D =0D Good Morning! =0D =0D I checked internally and seems she already have the acce= ss to Salesforce, Could you please ask her to login with her key email ac= count and try to login Salesforce from App Tray.=C2=A0 =0D =0D =0D If she is facing any particular issues, Please let us kn= ow with relevant details and error screen shots.=C2=A0 =0D =E2=80=8B =0D =0D =0D =0D =0D Warm Regards, =0D =0D Subham Banerjee = =0D Senior Engineer =0D =0D (417) 212-7039 |=C2=A0 = subham.banerjee@thekey.com=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D Thu, 26 Feb at 10:27 AM=0D , Shawntel Sousa &= lt;ssousa@thekey.com> wrote:=0D =0D =0D =0D Hi team, Jessica has recently tra= nsitioned into a CSM role and requires Salesforce access. She init= ially requested assistance on February 11 and was informed that the Sales= force team would help; however, she has not yet received a follow-up. Cur= r