--000000000000fbf133064260da85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The process that we have had in the past was to give AP direct access to Canada accounts to pull monthly statements. That is what we have done with Canada internet accounts. Trish, I show that utility_rent@thekey.com and ia ap-invoices@thekey.com still have user accounts to access the accounts directly to pull invoices. Can you verify with your team to see if you have access? On Thu, Oct 30, 2025 at 10:05=E2=80=AFAM Gabriel La wrote: > @John Andrew Hawkins and @Aaron Worob > can you guys work with AP to ensure we are in > the same page/ process to ensure these aren't missed and payed properly? > > Gabriel La > Head of IT Operations > it@thekey.com > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > On Thu, Oct 30, 2025, 9:56=E2=80=AFAM John Andrew Hawkins > wrote: > >> No, we don't have a way to send invoices via pdf but >> utility_rent@thekey.com has direct access to the account. And previously >> AP has had access via ap-invoices@thekey.com. >> >> On Thu, Oct 30, 2025 at 9:50=E2=80=AFAM Gabriel La wrote= : >> >>> Looping in @John Andrew Hawkins - did we update >>> rogers to email the pdf invoices to coupasupport@thekey.com? >>> >>> >>> >>> Gabriel La >>> Head of IT Operations >>> it@thekey.com >>> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >>> TheKey.com >>> [image: TheKey] >>> >>> On Thu, Oct 30, 2025, 9:17=E2=80=AFAM Aaron Worob >>> wrote: >>> >>>> Hi Everyone: >>>> >>>> I just logged in and downloaded the most current invoice from Rogers. >>>> Please find it attached. >>>> >>>> Thank you, >>>> Aaron Worob >>>> Network/Systems Administrator >>>> >>>> *aaron.worob@thekey.com *(650) 270-2347 >>>> Contact IT Support @ (888)838-1955 | hca.freshdesk.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Oct 30, 2025 at 8:27=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> @Aaron Worob @Gabriel La w= as >>>>> this resolved? We can't have our cells cut off... >>>>> >>>>> On Tue, Oct 28, 2025 at 4:03=E2=80=AFPM Trish Nguyen >>>>> wrote: >>>>> >>>>>> Hello, >>>>>> >>>>>> This is a final follow up on this ticket will be closed as it has >>>>>> been open more than 30 days and we received no response to provide t= he open >>>>>> invoice. >>>>>> >>>>>> Please note that open PDF invoices will need to be submitted to AP >>>>>> inbox invoices@thekey.coupahost.com or coupasupport@thekey.com for >>>>>> processing to avoid late payments and service interruptions. >>>>>> >>>>>> Best, >>>>>> AP Team >>>>>> >>>>>> >>>>>> Hello, >>>>>> >>>>>> We are following on this request as we have not yet receive a copy o= f >>>>>> the bill to process this payment. >>>>>> Please send a PDF copy invoice to this email for processing and to >>>>>> avoid late payment and service interruptions. >>>>>> >>>>>> Thank you, >>>>>> AP Team >>>>>> >>>>>> Hi IT/Joey, >>>>>> >>>>>> Please note that AP is receiv