Re: Ap, your invoice is ready - [#1232179]

--000000000000d812db064260bcc1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @John Andrew Hawkins and @Aaron Worob can you guys work with AP to ensure we are in the same page/ process to ensure these aren't missed and payed properly? Gabriel La Head of IT Operations it@thekey.com Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] On Thu, Oct 30, 2025, 9:56=E2=80=AFAM John Andrew Hawkins wrote: > No, we don't have a way to send invoices via pdf but > utility_rent@thekey.com has direct access to the account. And previously > AP has had access via ap-invoices@thekey.com. > > On Thu, Oct 30, 2025 at 9:50=E2=80=AFAM Gabriel La wrote: > >> Looping in @John Andrew Hawkins - did we update >> rogers to email the pdf invoices to coupasupport@thekey.com? >> >> >> >> Gabriel La >> Head of IT Operations >> it@thekey.com >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> On Thu, Oct 30, 2025, 9:17=E2=80=AFAM Aaron Worob wrote: >> >>> Hi Everyone: >>> >>> I just logged in and downloaded the most current invoice from Rogers. >>> Please find it attached. >>> >>> Thank you, >>> Aaron Worob >>> Network/Systems Administrator >>> >>> *aaron.worob@thekey.com *(650) 270-2347 >>> Contact IT Support @ (888)838-1955 | hca.freshdesk.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 30, 2025 at 8:27=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> @Aaron Worob @Gabriel La wa= s >>>> this resolved? We can't have our cells cut off... >>>> >>>> On Tue, Oct 28, 2025 at 4:03=E2=80=AFPM Trish Nguyen >>>> wrote: >>>> >>>>> Hello, >>>>> >>>>> This is a final follow up on this ticket will be closed as it has bee= n >>>>> open more than 30 days and we received no response to provide the ope= n >>>>> invoice. >>>>> >>>>> Please note that open PDF invoices will need to be submitted to AP >>>>> inbox invoices@thekey.coupahost.com or coupasupport@thekey.com for >>>>> processing to avoid late payments and service interruptions. >>>>> >>>>> Best, >>>>> AP Team >>>>> >>>>> >>>>> Hello, >>>>> >>>>> We are following on this request as we have not yet receive a copy of >>>>> the bill to process this payment. >>>>> Please send a PDF copy invoice to this email for processing and to >>>>> avoid late payment and service interruptions. >>>>> >>>>> Thank you, >>>>> AP Team >>>>> >>>>> Hi IT/Joey, >>>>> >>>>> Please note that AP is receiving another bill notification to pay but >>>>> have no bill PDF attachment. >>>>> >>>>> We reached out multiple from the last requests and received no >>>>> response. Please provide a copy of the bill in order for us to proce= ss >>>>> payment and avoid service interruption. >>>>> >>>>> >>>>> >>>>> Ap, your invoice is ready >>>>> R >>>>> Rogers >>>>> reported via email >>>>> 20 hours ago (Sun, 28 Sep 2025 at 3:49 PM) >>>>> >>>>> To:utility_rent@thekey.com >>>>> [image: Rogers Business Logo] >>>>> Your invoice >>>>> is now available. >>