----==_mimepart_69b86d037c02_2504e7550dc299960d4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8BHi Joey, I wanted to follow up to see if your office has had= a chance toi review this and advise the client of the live-in shifts tha= t we need to bill from 2/13, 2/20. & 2/27? Please review and let me know = if we need to call the client to advise of this. Thank you! Regar= ds, Marc Atkinson Team Leader Customer Contact & Collections Center= 866-226-1702 - Main Line 239-264-1290 - Direct Line marc.atkinson@the= key.com =0D =0D On=0D Thu, 12 Mar at 11:21 AM=0D , Chakera Dixon wrote:=0D= =0D =0D =0D HI Timothy, =0D =0D I am currently coordinating with our Collections team so they can contac= t the client and inform them of the outstanding balance. Once the client = has been notified, we will provide you with an update on when the service= dates can be re-added to WellSky for invoicing. =0D Please let me know if you have any questions in the meantime. =0D =0D =0D =0D Regards,=C2=A0 =0D =0D Chakera Dixon | TheKey=0D Billing Analyst ll Upcoming Time Off: March 2 - March 6, 2026 =0D Please note my email has changed: =0D cdixon@thekey.com =0D (408) 856-2418 Ext. 150015 =0D =0D TheKey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Mar 11, 2026 at 3:19=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D Ok, has your team advised them? =0D =0D On Wed, Mar 11, 2026 at 1:35=E2=80=AFPM Chakera Dixon wrote: =0D =0D =0D =0D Hi=C2=A0Timothy, =0D =0D For the missing Friday live-in charges at the $450 rate (2/13, 2/20, 2/2= 7), the client owes $1,350. =0D =0D =0D Regards,=C2=A0 =0D =0D Chakera Dixon | TheKey=0D Billing Analyst ll Upcoming Time Off: =0D Please note my email has changed: =0D cdixon@thekey.com =0D (408) 856-2418 Ext. 150015 =0D =0D TheKey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Mar 11, 2026 at 12:35=E2=80=AFPM Timothy Thomas = wrote: =0D =0D =0D Chakera, =0D =0D How much does the client owe? and have they been informed? =0D =0D =0D On Mon, Mar 9, 2026 at 6:19=E2=80=AFPM Chakera Dixon = wrote: =0D =0D =0D =0D Good Afternoon, =0D =0D I have reviewed this week's billing and confirm that it=C2=A0is correct.= Since there are no amounts listed for any of the B shifts, the amount re= corded in ClearCare will be billed on the invoice.=C2=A0 =0D =0D =0D Regards,=C2=A0 =0D =0D Chakera Dixon | TheKey=0D Billing Analyst ll Upcoming Time Off: =0D Please note my email has changed: =0D cdixon@thekey.com =0D (408) 856-2418 Ext. 150015 =0D =0D TheKey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Mon, Mar 9, 2026 at 11:47=E2=80=AFAM Joey Taylor wrote: =0D =0D =0D Good Morning, Thank=C2=A0you for the clarification. Can someone review = the billing for March 2nd to March 8th to confirm everything is billed co= rrectly.=C2=A0 Has the client been informed of the billing issues for th= e past month? If we are adding additional=C2=A0charges, he should be info= rmed of what happened. Thank you,=C2=A0 =0D =0D